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On 1/7/2012 9:37:13 PM CS2011 wrote:On 12/26/11 our 2008 Acura TL broke down in the Wisconsin Dells. We had just purchased it earlier that year. It was a certified used vehicle so it was still under warranty. We called Acura Roadside Assistance and they sent out a tow truck that jumped us so that we could drive to the nearest dealer to have the car looked at and fixed. The closest Acura dealer was Zimbrick of Middleton and we dealt with Shane (the manager) in the service department. They replaced the battery in our car and then informed us that our car now had a check engine light on. We asked if they could pull the codes and tell us what was wrong or even clear them and see if they came back. He told us that we would have to take the car in its current condition with the light on because he said, "It's the day after Christmas and I just don't have the manpower to deal with it.". My Husband reiterated to Shane that he please just pull the codes so that we have an idea of what we were dealing with, Shane refused. We were worried about taking the car as we were traveling from Minneapolis to Chicago and it already broke down on us once. Plus, with the delay of the battery ordeal we'd be getting into Chicago during rush hour. We decided to cancel our hotel reservation that we had for that night in Chicago and called Acura of Brookfield. They said they could get us in first thing the next morning to scan it and see why there was a check engine light on. So we spent the night in Brookfield and that dealer took great care of us! They even reserved a rental car in case it was needed. I just wish that's who we would've went to first. Oh, and I forgot to mention earlier...Zimbrick of Middleton put a three inch black scuff on the drivers side rear quarter panel of our white car while it was in the shop. When we noticed it and went in to ask Shane to take a look at it he became extremely short with us and was down right rude. He implied to us that it was there from before and it clearly was not. His level of customer service was appalling.
On 8/30/2011 4:44:20 PM Gret wrote:We have dealt with this dealer over the last 14 years. We bought our 97 CL and our 05 TL here and have had all our service done by them. They have been great and are the reason our next car will be an Acura. They go out of their way to accommodate us with timely appointments and a loaner. All the service has been well done. Our daughter is still driving the CL with 250,000 miles and is still in good shape thanks to the service it received at Zimbrick as well as the quality of Acura. We generally deal with Dan (the older one) and he is very nice to deal with