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Latest BMW Dealer ReviewsOn 5/24/2013 5:41:00 PM yahyavi wrote:
Kenny Lampton is the best Service Advisor. He listened carefully to what my issues were, and how a different advisor did not follow through. He went the extra mile to help me resolve the issues, and worked to resolve the issue on my car on the spot rather than make me come back. He also was very patient with my lack of ability to describe auto jargon, and understood what I needed. He is a great asset. You could tell he cares about the company and the customer. He also provided up to date status while I was waiting. Excellent experience. He worked very hard to help me and I could tell a couple employees he had to deal with we're not that helpful. He had the most amazing patience and kind nature. He made me feel very comfortable and I felt I could trust him.
Bob Thomas is an amazing car consultant/salesman. I've been buying and leasing cars for 25 years and Bob has been the best experience Ive ever had. I was very unsure about what I wanted. He was so patient with me and provided information on all my options with no pressure. I felt he cares and enjoys his work. Also after I got my car I came back a couple times with questions about how my car works and he took time with me to teach me about some of the options in the car. I will for sure go back to him for my next car. I trust him and he is very kind and professional. Not only is he an asset to BMW, he is an asset to the car industry. I wish everyone was like him. I think people would buy more cars.
These days it is so rare to experience amazing customer service. I love the BMW, but even if I didn't I would just continue to lease or purchase BMWs just because of Bob an people like Kenny.
JMK BMW - Springfield, NJOn 5/24/2013 4:06:33 PM Sanesan wrote:
This was our first BMW purchase. Bill Devine was really helpful in finding the right car. He explained everything and answered all questions about the car/warranty etc. There was no sales pressure. He was really honest about the car and pricing. Plus he was passionate about BMWs and believed in the car he was showing. This made me really comfortable with a BMW purchase.
Financing at JMK BMW was a breeze. Finance person explained every number in simple language. I would definitely recommend Bill and JMK BMW to my friends.