Alaska Honda Dealers

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Continental Honda Acura
5001 Old Seward Hwy
Anchorage, AK 99503
(800) 478-8111
Continental Honda Acura Reviews

Kendall Honda of Fairbanks
1000 Cadillac Court
Fairbanks, AK 99701
(855) 981-5607
Kendall Honda of Fairbanks Reviews

Mendenhall Auto Center
8725 Mallard St
Juneau, AK 99801
(907) 789-1386
Mendenhall Auto Center Reviews


Latest Alaska Honda Dealer Reviews

Continental Honda Acura - Anchorage, AK

On 5/4/2017 3:47:25 PM robbiedwarren@gmail.com wrote:
My 2008 Honda Accord is consuming oil at an alarming rate. The other day the check engine light came on. I did a thorough research of the problem and there were several SBs issued by Honda about the problem, and in fact, Honda at one point issued an extended warranty for vehicles with multimodel VCM2 experiencing misfire due to engine misfire of a fouled plug. This extended warranty covered model 2008-2013 Accord V6. When I spoke with the service manager about this he accused the place where I get my oil changed of not putting in enough oil. He was very abrasive. I guess when you are the only game in town, like Continental Honda is, you can afford to treat people like trash. I chatted with a Honda representative online and he was very helpful and in fact filed a complaint against this dealership and gave me a case number to follow up on. Perhaps the service manager at Continental could take some lessons on customer service.

Continental Honda Acura - Anchorage, AK

On 8/5/2015 5:28:13 PM savanahevans907@gmail.com wrote:
I've gone to Honda Continental probably 5 times now almost always for an oil change and twice for my tires and for the most part they did a good job. When they did good they did good but when they didn't, they really dropped the ball in my book.

I went to get a screw taken out of my right front tire and get the tire patched. They patched it and I went on my way. While going in for another oil change I had let them know I wanted the Left front tire looked at because it had been running low. They called me back and told me I needed a new Right front tire because the patch was too close to the side wall. I responded confused because that tire wasn't having any problems but the other one was. They said the Left one was fine but to replace the Right one. I told them no because we weren't even on the same page so I would just come pick it up and keep an eye on it myself.

I unfortunately decided I would order the tire hoping they knew what they were talking about and waited 2 weeks and turns out it was in but no one called me. Then when I called to ask about it they told me to bring it in. Well turns out I didn't need it after all because the Left tire did in fact have a small hole in it, even though they said it was fine.

I thought being the dealership I had bought the car from only a year prior it would be a good place to get service done at. It isn't. Even when I bought the car the gentleman I worked with on paper work messed up my paper work and was going to make me pay for something I asked and had signed paper work stating I didn't want it.

So from the very beginning they've given inconsistent and untrustworthy service which is extremely unfortunate because I would love to take my car to the dealership. On top of bad service when I told someone what had happened they told me a manager would follow up and that was probably 4 weeks ago now. So when they made the mistake they didn't even have the integrity to make it right or even at the least follow up.

Unfortunate.