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Latest Alaska Honda Dealer ReviewsOn 9/6/2013 11:55:32 AM Sunshine077 wrote:
This dealership does not understand the importance of customer service. When you make an appointment for a simple oil change (typically 30-45 min) it takes 2-4 hours if not all day. They will make an "appointment" but do not understand what an appointment is. In their terms the appointment is only for you to drop your car off and leave it with them all day so they can get to it when they get to it. They told me and other customers that it should be 2 hours. We waited and it took 5 hours and they never let us know when our cars were done. We saw the car sitting in the parking lot and we had to go ask if it was done. They looked in the computer and said it looks like it just got done, when it had been done for awhile. If you like to leave your car with them all day and work with a dealership that does not care about their customers this is your dealership. One would think that the management would look into a more efficient way to get service done like other dealerships do and not make their customers wait all day for a simple service. On 7/19/2013 10:58:05 AM sun141 wrote:
I did not have an appointment, I was helped quickly. I heard a horrible noise when driving from the front wheel, it started all of a sudden. It was a rock that got caught ............I'm so glad it was simple. Lisa facilitated a quick inspection and I was on the road within an hour. THANK YOU !