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6225 East Test Drive
Mesa, AZ 85206
Coulter Infiniti Reviews
Infiniti of Peoria|
9167 W Bell Rd
Peoria, AZ 85382
Infiniti of Peoria Reviews
Infiniti of Scottsdale
7601-1 E Frank Lloyd Wright Blvd
Scottsdale, AZ 85257
Infiniti of Scottsdale Reviews
Infiniti of Tucson|
625 W Auto Mall Dr
Tucson, AZ 85705
Infiniti of Tucson Reviews
Infiniti on Camelback|
1300 E Camelback Rd
Phoenix, AZ 85014
Infiniti on Camelback Reviews
Latest Arizona Infiniti Dealer ReviewsOn 9/2/2014 8:47:05 PM stucklikeglueaz wrote:
Lon Williams provided us with PHENOMENAL customer service! He was very knowledgeable, pleasant and patient! He took the time to make sure we understood what he was explaining as well as answering every question we had. Lon also followed up to make sure every concern we had was resolved. Best service experience we have ever had! Thank you!!On 9/1/2014 1:25:34 AM mercagr wrote:
This is my second transaction with Infiniti of Peoria (prior lease in 2011). I had been interacting with Robert Saiz since 2013. He would approach me when I took my 2011 G37S in for service to see if we could work out a deal for a new car. Our discussions were informal, with the understanding that I still had payments on my current lease and therefore was not in a hurry for anything new.
As my current lease was down to the last four payments, I started looking for new vehicles, and came across a 2012 M37S on the Infiniti of Peoria website. I reached out to Robert over the weekend and made arrangements to look at the car on Monday (7/28/14). The car was in excellent shape and I was interested. We began negotiating via text and email and came to what we thought was an agreement on a deal. I went to the dealership on Tuesday evening (7/29/14), got into the Finance office to start signing papers, and realized that there had been a misunderstanding through the emails/texts exchanged. Robert and the dealership were under the impression we had agreed to one deal and I thought we had agreed to an email proposal that I had sent. As I mentioned, it was an unfortunate misunderstanding. However, Robert got very angry and seemed to be pouting as he stormed around the dealership. He became very accusatory in his tone and spoke to me in a very unprofessional manner. I have never been treated in such a way by anyone, so I left the dealership, and let Robert know that I would not be treated like this. Later that evening, Robert left me a voicemail and apologized for his admitted unprofessional behavior.
After speaking with Steve Stang (General Manager) on Wednesday, we ended up closing the deal, but there was no further communication with Robert with the exception of him putting me in contact with Steve. As it turns out, when I was finalizing my paperwork with Finance, I learned that there was a form that was not completed by Robert before I entered the Finance office that would have helped avoid the misunderstanding. The form captured the agreed upon price, and if it would have been presented to me for signature, as it was supposed to be before I entered the Finance office, we would have noticed the misunderstanding and could have worked through it before getting further into the process.
As I mentioned, this is my second transaction with Infiniti of Peoria. The first one was flawless and one of the easiest I’ve experienced. Unfortunately, while this one started well, there were definite problems near the end between myself and Robert. I want to reiterate that I’ve had no problems with anyone else I’ve dealt with at the dealership since 2011, but will never deal with Robert Saiz again. Things started good with him, but as soon as they were not to his liking, his attitude and professionalism changed.