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Latest Kia Dealer ReviewsOn 9/27/2016 2:34:09 AM email@example.com wrote:
The staff is always friendly and I am always given a detailed account of the work that was done or needs to completed. The customer lounge is wonderful.On 9/27/2016 1:39:15 AM firstname.lastname@example.org wrote:
Lawley in general has been utter garbage to my wife and I with our three vehicles. Every time I took my Civic in for work they broke something else on the car. On my wife's Chevy any time she went alone they threw some massive pitch at her for things that did not need to be done (confirmed by a different mechanic).
When I bought my new Focus from Lawley Ford I let them know I wanted to buy local, but this was their last shot at keeping our business. They are now 0:4 for getting routine maintenance appointments done properly. Yesterday's (apt 4) was the last straw. I came in for a recall I'd called them about only to be told "That recall notice probably won't actually happen for more than a year". Yet they didn't tell me that over the phone so I didn't miss time at work. I asked them to do the oil/tire maintenance for 25k miles. The service person continued to push the 30k mile maintenance on me at 25k miles claiming "The owners manual is written by someone in Michigan where they have perfect climate. We live in an extreme climate here and you should do this earlier than they recommend." Really? We have a harsher climate here in Sierra Vista than they do in Michigan? Who knew?