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Kendall Lexus of Eugene|
344 Goodpasture Island Rd
Eugene, OR 97401
Kendall Lexus of Eugene Reviews
Kuni Lexus of Portland|
8840 Southwest Canyon Road
Portland, OR 97225
Kuni Lexus of Portland Reviews
Latest Oregon Lexus Dealer ReviewsOn 1/25/2017 2:00:36 AM email@example.com wrote:
Just moved to the area so this was my first time at this dealership. My RX350 was due for the 90k maintenance. Our Service Manager, Kevin Reel personable and very knowledgeable. I was very pleased with the service and would not hesitate to recommend Kendall Lexus to other Lexus owners. On 1/17/2017 1:51:07 AM firstname.lastname@example.org wrote:
It’s incredible how Kuni Lexus of Beaverton Oregon handles when customers send in their car for repair.
Here is my story, my car was unable to unlock on January 10th and I called Tow Company to tow my car to Lexus located in Beaverton, I was watching the whole time while the tow driver was towing my car. And I made sure that everything was fine before letting it go.
I picked up my car three days after. While there, I found a big crack on the windshield of my car. I told them immediately about the crack on the windshield. One of their staff come over and check it and he said that they can't do anything about it because they don't know what caused it and they have to report the problem to their manager. (That should be their responsibility since it happened during the repair) After the staff told me that they don't have authority to make decision, its understandable. But I felt really unsafe to drive my car back home with that big crack on the windshield. And I asked if possible that they can lent me a car or give me a ride.
They told me that they couldn’t do it because of unknown reasons cause my windshield broken and I have to drive my car to home. That was very irresponsible and unethical on their part but I have NO choices but driving my car back home with unpredictable consequences.
On 16th, the manager of Lexus called me and asked what happened to the car. I described everything to him. He apologized but he wouldn’t do anything for the damage and BLAMED EXTREME COLD WEATHER might cause it or other factors.
It’s not a big deal that I pay out of my packet to replace windshield. Its about how unethical and irresponsible Kuni Lexus of Beaverton is, I’ve recommended friends and families to buy the brand but it’s never going to happen and would even discourage people because they are not worth it after being their customer for so many years and this was the treatment that I got from them.
I just want to share my story to everyone and just a friendly reminder to everyone when they go to Beaverton Lexus purchase car or do repair, pay more attention because what had happened to me was unacceptable. The excuse from the manager was super lame and irresponsible.