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Kendall Lexus of Eugene|
344 Goodpasture Island Rd
Eugene, OR 97401
Kendall Lexus of Eugene Reviews
Kuni Lexus of Portland|
8840 Southwest Canyon Road
Portland, OR 97225
Kuni Lexus of Portland Reviews
Latest Oregon Lexus Dealer ReviewsOn 10/26/2014 8:55:07 PM cr1440276 wrote:
I had been looking for a 2006-2007 Highlander Hybrid for nearly 2 months. That's a pretty tough vehicle to find, especially with the options I was looking for. When a 2007 came up at Kuni, for the right price, I had to call. I live in Seattle, so I did everything by phone while my brother in law, who lives in the area, checked out the car for me. J Louis was so helpful and went the extra mile for me. Since my wife and I were both on our bank loan pre-approval, she had to be there to sign papers, but it didn't work out that she could. So J Louis got me approved by myself (at a higher rate because I don't make much money) and then we will refinance through my bank at the lower rate, with zero early pay-off penalty from the bank Kuni used to finance me.
This particular vehicle came in on trade. They did 3 pages of maintenance on the vehicle before they listed it, not to mention a full detail. One if the maintenance items was replacement if timing belt and water pump, which alone is about a $1200 bill. Who does that? This is is a very reputable dealer, and they obviously stand behind their cars, even the older ones.
J Louis could not have been any better. As I mentioned, he went the extra mile, was not the typical pushy, high pressure, annoying salesman. As I was getting in the car to leave, he noticed there was no license plate frame on the front, which is fine in Oregon, but not in Washington. He pointed it out, not me, and got me a frame and proper screws for the frame.
I could not be any happier with my experience, and would definitely recommend Kuni to anyone. They have restored my faith in buying a vehicle through a non private party!On 8/31/2014 7:23:42 PM CBas600 wrote:
The last time I had a buying experience that went as smoothly as this was ten years (and five cars) ago. I came to Kuni Lexus of Portland (KLP) after visiting and/or corresponding with three other dealerships as I searched for a very rare Lexus vehicle. Being on the east coast, I first tried to purchase the vehicle locally (relatively speaking - range of 200 to 800 miles away, depending on the dealership). Things did not work out with the other dealerships for various reasons; in some cases, the vehicles were not the right car for the price, and in one case, I was dealing with an ethically-challenged dealership. At that point, I decided to contact KLP about the vehicle advertised on their website, which I had seen before.
The responsiveness of the team at KLP was second to none. I was immediately contacted by Rob Bernardi, who was very professional and had great disposition and willingness to answer questions about the vehicle. Because he would be out of the office in the coming days, he promised that his colleague, Bergen Allee, would follow-up, and she did just that, exactly when promised. I continued to deal with Bergen thereafter, and found her to also be very professional, helpful and extremely easy to deal with throughout the negotiation process.
While negotiation techniques are pretty standard (i.e., we all read more or less the same negotiation books, take the same classes, etc.), I felt that we had a series of productive exchanges that led to a mutually-agreeable set of terms in a rational, data-driven manner. I find this noteworthy, because the last dealership I had dealt with played numerous games and did so quite sloppily. In contrast, both Bergen and Rob knew that I had done my research and treated me accordingly. In essence, as a buyer, I wanted a fair deal, and as sellers, I expected them to make a profit. This seems simple enough, yet it is amazing to see how many dealerships get this (and other "basics") wrong. Not this team.
Long story short, doing business with Kuni Lexus of Portland was a very positive experience. They were forthright about the condition of the vehicle, negotiated fairly and were also very fair on their trade-in allowance for my vehicle (which I shipped to them). The one thing I regret is not being able to take delivery in person (given the distance)!
Thank you again, Bergen and Rob! I love this car.