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Latest Tennessee Lexus Dealer ReviewsOn 11/25/2013 8:29:25 PM kmoody wrote:
I bought a 2012 Lexus GX460 in August 2013 and purchased the service plan to cover the SUV. This is my third Lexus vehicle but the first one purchased from Lexus of Knoxville. The vehicle drove to expectations as a lexus should until we to took it in for the first service. The service was scheduled for Saturday afternoon which was convenient for me and everything seemed fine until driving it home. There was a vibration and the steering pulled to the right. I contacted Lexus and took my car back to the service department the following week on Thursday. They contacted me on Friday and told me I needed to purchase 4 new tires for this vehicle that I purchased in August and this is NOVEMBER, the tires are "out of round", My husband tried numerous times on Friday to contact our sales person Phil Rein and Michael Haun, service manager to get some kind of feedback on this situation but no one would return his call until Saturday. On Monday, when I asked about the initial inspection on this vehicle I was told by the service manager the tires were switched around from front to back to prohibit this in their initial sale. It is degrading to the Lexus vehicle that Lexus of Knoxville would represent a sale in this matter. I have cancelled my service plan and lost another $50.00 for the "cancellation fee", On 11/15/2013 1:07:24 PM sharonkroberts wrote:
I was interested in a new Lexus ISc250 hardtop convertible, and the Cool Springs dealership made sure I got exactly the color I wanted with all the perks! Greg Morgan was helpful, courteous, and overall made the experience such a great one! I LOVE my new car and I love the service already provided to me!