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Lexus of Chattanooga|
5800 Lee Hwy
Chattanooga, TN 37421
Lexus of Chattanooga Reviews
Lexus of Cool Springs|
1636 Westgate Circle
Brentwood, TN 37027
Lexus of Cool Springs Reviews
Lexus of Kingsport
2527 E Stone Dr
Kingsport, TN 37660
Lexus of Kingsport Reviews
Lexus of Knoxville|
10315 Parkside Dr
Knoxville, TN 37922
Lexus of Knoxville Reviews
Lexus of Memphis|
2600 Ridgeway Road
Memphis, TN 38119
Lexus of Memphis Reviews
Lexus of Nashville
2010 Rosa L. Parks Blvd.
Nashville, TN 37208
Lexus of Nashville Reviews
Latest Tennessee Lexus Dealer ReviewsOn 3/27/2017 1:45:14 AM firstname.lastname@example.org wrote:
Looks nice, acts nice but OMG, they change personnel like dirty underware. Read all reviews and trust the bad.
GM will not call back.
I have lost total trust in LEXUS.
When available, we are buying the 2018 Acura MDX . WHY?
I have owned 15 new Lexus vehicles in my life, tbe last 8 were from JM Lexus in Florida then I moved to the Nashville area in 2015. I quickly learned that the Lexus of Nashville is not up to the standards of any Lexus dealer I have come across in my travels. Tried Cool Springs, they were better but with having the same GM as Nashville, our problems would only partially get addressed.
In March 2016, I bought a 2016 RX350 for my wife. Over time I found I can not trust a single word they say. When the problems started I called Lexus USA with concerns and they were very sorry about the problems. Lexus USA called back and said they could not get the Nashville GM to return call. Not surprised because I could not get the Sales Manager or GM to call me as well. There is not enough space to list the issues but ill list a few. Tires were not wearing evenly after first 5000 miles. I took the car in and a new service rep was assigned to us, after the girl told me that the broken seat belt buckle that was replaced previously had [stuff?] In it, it was fixed, The usb ports work fine (still not working to this day) AND GUESS WHAT!!! Your Tires are in the yellow at 18,000. She became dazed and confused when I gave he the history of this tire problem. She left, came back and said, your tires are fine. My wife reported to Nashville at each service this problem. Tires were past wear indicators at 25,000. After four changed in service advisor and issues not being fixed, we went to Lexus of Cool Springs. Finally an alignment was checked and was told it was very likely caused at delivery based on their experience, BUT Nashville told us it was from a car wash when they did the alignment at 5000 (but no record). Nashville said it was our fault, but the only automated car was we used was the Lexus of Nashville courtesy was during service visits. I digress, So during that Cool Springs visit, an overdue (unknown) recall was completed. A malfunctioning hands free trunk opener, the one where you wave your hand near the Lexus badge? The one we could not get to work but was told at each service it was fine? FIXED at Cool Springs. As well as the leather panels in the cabin that were all blotches from Nashville improper Simoneizing and getting tire bright sprayed into the cabin and not on the tire during the prep for purchase pickup. $$$$$ in all, but no cost to us BUT at pickup I was told at Cool Springs I needed new tires ( $1500) What about all the records with nashville? Any comp for their mistake? Cool Springs said that had to be taken up with Nashville. This is when our service records started missing customer remarks before service. But before to much could disappear, we contacted Lexus of Lexington, KY. Lexington offered to replaced tires for free and apologized for what they read in the service record and the condition of the leather from Lexus of Nashville improper application. Not all the leather could be replaced at cool springs. (I sent pictures)
We could not make it to Lexington because of Dr Appointments, so i paid Nashville $1000 for tires at our 30,000 mile service.(wires were showing) Now guess what! When i bought the car I asked if the brake pads were ceramic, and was told yes. Now
Im told we don't have ceramic brake pads and pads need replacing (+$550). Just so you know, this car takes grandkids to school 4 miles away and only other driving is 3 times a week to Clarksville for Dr visits, once each month to Dr in Dickson. This is NOT a soccer mom car! All our shopping is with my Denali that had new Michelin tire before we bought the Lexus, 37,000 since and not even half worn. Both cars are AWD and my brake pads are fine and ceramic.
Lexus of Nashville sold me a $4000 service agreement. Told it was good for 5 years past the first free year and oil changes at every 5000 mile service. Learned from Lexington that it is only a 50,000 agreement ans we have only received 2 oil changes before the 30,000. When we were asked by Lexus of Lexington what the car was being used for? They were shocked and said we should never have been sold that service plan, we were covered the first year for free anyway. March was the one year mark....Lexus of Nashville scammed us out of $4000. I just wanted my wife to have a hassle free experience.
We now will have the car serviced 3.5 hours away in Lexington , KY (5 STAR SERVICE). We hope.
NOTE: if some things don't match up with miles and time frame, sorry, just take my word for it, this is 100% more accurate than the records we asked for this week. One service in Nashville is completely missing but the record of the loaner car that day? I have.On 3/21/2017 11:35:49 AM Jennifferavalk@yahoo.com wrote:
It was a pleasure discussing what we were looking for and purchasing our 2017 GX460. Fred Fortson was knowledgeable and great to work with. We were considering another dealer outside of the area, thinking that they would offer the best deal but Lexus of Chattanooga quickly matched the deal and made us feel better about being able to buy local. Great dealer to work with!