Tennessee Lexus Dealers

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Dobbs Brothers Lexus
2711 S Mendenhall Rd
Memphis, TN 38115
(901) 362-8833
Dobbs Brothers Lexus Reviews

Lexus of Chattanooga
5800 Lee Hwy
Chattanooga, TN 37421
(423) 499-9095
Lexus of Chattanooga Reviews

Lexus of Cool Springs
1636 Westgate Circle
Brentwood, TN 37027
(615) 221-5000
Lexus of Cool Springs Reviews

Lexus of Kingsport
2527 E Stone Dr
Kingsport, TN 37660
(423) 224-2270
Lexus of Kingsport Reviews

Lexus of Knoxville
10315 Parkside Dr
Knoxville, TN 37922
(865) 218-1500
Lexus of Knoxville Reviews

Lexus of Memphis
2600 Ridgeway Road
Memphis, TN 38119
(901) 362-8833
Lexus of Memphis Reviews

Lexus of Nashville
2010 Rosa L. Parks Blvd.
Nashville, TN 37208
(615) 868-4400
Lexus of Nashville Reviews

Latest Tennessee Lexus Dealer Reviews

Lexus of Cool Springs - Brentwood, TN

On 5/4/2016 10:42:07 AM brandon_blh@yahoo.com wrote:
We bought a brand new GX in October 2015. Part of the purchase agreement was to have the dealership install roof racks and a tow hitch. After the items were installed, I followed my wife home from the dealership, only to notice that the exhaust tip was bouncing furiously off of the bottom of the bumper. As soon as we got home, I looked under the car to see what was going on and to my surprise, the dealership forgot to fasten the exhaust pipe back to the vehicle after they installed the tow hitch. Granted this was a relatively easy thing for me to fix but it was frustrating that the dealership didn't do a thorough job. Not to mention, how much damage the vehicle could have incurred had I not followed my wife home that day. Two days later my wife complained that she was hearing a rattling sound from the roof when she drove on the freeway. So, I took a drive myself to see what was going on and sure enough the racks were not fastened securely. Thus causing them to rattle every time we exceeded 60 miles per hour. I had to personally take the racks off and re-install them myself to ensure that they were secure. The two things I needed the "professionals" to do, weren't done correctly. Very frustrating for this so called "Lexus service experience" they sold us when purchasing the car. Today, I finally decided to write this review because of the poor customer service I received when dropping off our car for the 10,000 mile maintenance. I had reserved a loaner car (another perk for their "Lexus service experience") but when I got there, they told me that my USAA insurance card was not valid because it didn't have an effective date on it. I don't know about anyone else but I don't get a new insurance card for my wallet every time my automotive insurance renews (bi-annually). The service member simply told me "This card won't do, I'm sorry, It's a corporate policy and I don't know what to tell you". I simply told them to forget it and called a friend for a ride. I've been an Acura owner for 16 years and never had one single issue with their service department. We went to Lexus thinking we'd get better service. I think we made a mistake. Please know that I don't think Lexus vehicles are bad but this dealership service department needs a serious lesson in customer service if they don't want to damage the Lexus' reputation.

Lexus of Nashville - Nashville, TN

On 4/14/2016 1:34:55 PM melvinfulghum1974@comcast.net wrote:
Always excellent customer services. I will always say FIVE STARS they are the reason I will continue to bur a car from the Lexus Dealership.