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On 5/19/2013 8:56:31 PM Afsanehr wrote:I had a great experience with the dealership. People were nice and stayed after hour to help us with our new purchase. I loved the experience.
On 5/12/2013 5:52:18 PM degraffsam wrote:I have purchased five vehicles from Lexus of Lindon. This is my third RX350. I love the vehicle, however, the only reason I decided on a new 2013, was that I was told the 2013 had the updated safety package, specifically the "Driver Assist Monitoring System," (I call it drowsy driver), I also requested a heated steering wheel. Long story short, after I took possession of the vehicle, on further evaluation, I learned that not only did this vehicle NOT have those two features, but after several weeks of discussions Art Veenema, he informed me that not only are these features not even available on the RX, but they probably never will be. Therefore, after paying for what I thought was going to be an upgrade and enhanced safety features, I am basically driving the exact same car I traded in. I was basically called a liar by John and Art, and I was informed that Ken reported that he had itemized the features and informed me the "drowsy driver" feature was not available on this vehicle, and I told him that that feature "was not important" to me. Interesting, since specifically this was the major feature in my decision to purchase the new vehicle, as I have TWO children (both passengers) who have been critically injured in separate automobile accidents, both of which were the result of the driver going to sleep at the wheel. I will NOT be back!!