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Latest Utah Lexus Dealer ReviewsOn 11/17/2014 9:40:14 AM paysongriep wrote:
We have been servicing our car at Lexus of Lindon since we moved from Southern California 9 years ago. In fact, we are on our third Lexus simply because of the service we received.
I was sadly disappointed when I took the car in last Friday. There was no personalized service as I had become accustomed to. My key was taken by the "concierge", I was rushed into the waiting room and there I waited. I did not even speak to a service advisor until the service was completed, and then it was like he didn't even know who I was or what I wanted.
I have written multiple letters full of accolades not only to the Lindon dealership, but to the main office in Torrance. I used to feel as though the service advisor was sincerely happy to see me. Not any longer.
I see below an area to indicate the employee's names that I worked with. Sadly, no one gave me their name.
Lexus service has really gone downhill, almost to the point of falling off a cliff.
PS, I would also like to recommend a dress code. The "concierge" was wearing white knitted tights and a short sweater. Perhaps appropriate when having coffee with friends, not so much when you are working at a premier dealership.On 9/19/2014 10:55:50 PM E. Daniel Bowen wrote:
All of the people were very professional and friendly. The work was done very well and with dispatch. I can recommend them very highly, and thank them for their great work on the car that I love.