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Latest Virginia Lexus Dealer ReviewsOn 5/21/2013 9:15:29 AM Linda McDermott wrote:
Pohanka's service was excellent as always. I do have one issue. When I came in for the 5k service I asked that like on my old Lexus. Lowering the windows with the key remote would not open the sun roof. I had read that this could be done in the manual. The service tech at the time showed me that it was not part of the standard options. Not having the book with me I let it go.
When I came back for this 10k service, I had the book with the information for the mechanic. The service writer wrote it down and said he would call me. I got a call from the service writer that it could be done for $65.00. I asked about the one time custom setup. The service writer said that it was only available on the 5k service. Furthermore at that time I had the option of either the service or the one time custom setup. Since I chose the service appointment I was out of luck.
Maybe there is a reason why Lexis is losing ground to its competitors? On 5/20/2013 7:11:18 PM Obaapa wrote:
I was torn between getting a Lexus and a Bmw. I went to the Pohanka Lexus dealership in Chantilly and the guy that helped me was awesome. I believe his name was Albert(my husband kept his business card. All I cared about was the car!!!) He took his time and explained the car and it's performance to us into details. You can tell he is very passionate about cars!!!. We still went to a nearby Bmw dealer but we left within 10mins of being there because of the way they received us!!! My husband was like " if they are treating like this before we give them our money, I can imagine how they will treat us afterwards" We called Albert and made our way back to the Lexus dealership and got our Lexus. Very pleased and impressed. Awesome customer service!