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Larry H. Miller Lexus Spokane|
1105 West 3rd Avenue
Spokane, WA 99201
Larry H. Miller Lexus Spokane Reviews
Lexus of Bellevue|
101 116th Ave. S.E.
Bellevue, WA 98004
Lexus of Bellevue Reviews
Lexus of Seattle
20300 Highway 99
Lynnwood, WA 98036
Lexus of Seattle Reviews
Lexus of Tacoma |
1708 40th Ave Ct E
Fife, WA 98424
Lexus of Tacoma Reviews
Latest Washington Lexus Dealer ReviewsOn 7/26/2014 3:24:08 PM bpeintinger wrote:
When I made the deal to trade in my RX300 for a certified RX350 back in December 2013 the salesman agreed that the exterior window molding on the driver side door would be replaced at no cost, as part of the deal. Inasmuch as I live about 150 miles from Spokane I did not get back to the dealership until May 9 2014 so as to fix a malfunctioning engine signal. I asked at that time that the molding be installed as well. This was not possible as the dealership had ordered the wrong part. In June 2014 I got a call from the service scheduler asking me when I would come in to get the molding installed. I indicated that it may not be until July 2104. I was pressured by the scheduling person (Heidi) that if I don't come in real soon, they would not be able to hold the molding part and send it back. I was upset and called John Guiberson, the salesman who made the original deal, and asked him if he could ask the parts people to hold the part for me. He promised that he would do that. Even though I didn't need to come to Spokane for service as yet, I did decide to visit the dealership July 24, 2014 to get this molding installed and perhaps get a minor service at the same time, even though I didn't need it. The work was performed to my satisfaction. I want you to know that Brand Loyalty is the only reason why I still own a Lexus. I wished Lexus has a dealership/service center closer to the place where I live.On 7/19/2014 2:58:46 PM Nik S wrote:
Customer experience is enormous for me. The customer treatment at this dealer is outstanding. I've done a lot of shopping around at different dealerships. Lexus of Seattle salesperson was a total rude dick, Infiniti in Fife sales manager tried to corner me, Mercedes of Tacoma was nothing special, but Lexus of Tacoma treated me the best. I felt valued and respected, and that is the main reason I felt this dealership deserved my business. I purchased a 2014 GS350, Ron O. was my salesperson, and I am a happy customer.