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On 3/4/2014 1:00:19 PM killerforehand21 wrote:I've owned three LRs and soon a fourth! There's plenty of reasons I can't leave the crew at JLR of Minneapolis. The guys in Sales (Paul, Craig and Troy) make the buying experience accommodating and pleasurable every time; Adam and Dean in Finance always broker the best possible rate; and I can't leave out the Service Department (John & Floyd who oversee my Service Advisor Nick, though let it be said you can't go wrong with Adam or Jerome either) who make bringing in the rover an absolutely hassle-free experience...I'm either in-and-out or on the rare occasions the service is more major then I'm immediately out the door in a Jaguar or Land Rover loaner without fail! At the risk of sounding overzealous by giving the shout-outs, I do so only to show how personal of a relationship being a Land Rover owner has become thanks to everybody at the dealership.
It's also worth-noting that JLR is the only luxury-brand dealership in town that also provides owners with "Driving Experiences" whether it be at lifestyle, off-roading or track events. Nothing like really testing the vehicles' mettle when it's not your own! Talk about really showcasing the vehicles' abilities and the confidence that comes with it as an owner when you've been able to push it more than you ever will be required to.
I'll close my review by saying I'll forever be a Land Rover owner for life. Thank you, JLR of Minneapolis, for having me!
On 3/1/2014 6:14:30 PM lisampls wrote:Went in this past week for my 30,000 mile service for my 2011 Range Rover Sport. As I was doing my paperwork for the loaner vehicle, I realized that I didn't have a drivers license on me - I had lost it a few days before. Instead of telling me to reschedule, Nick patiently waited for me to track down a picture of my license, which had expired, and he then took the time to call the DMV to verify it was valid. Totally above and beyond what he needed to do. With the day I was having and had I been in his shoes, I absolutely would have told me to come back! But he made it work and the team, once again, did a great job servicing my vehicle.
Doing business with a dealership that makes my life easier is really important for me....Jaguar Land Rover Mpls does that for me and it's very likely that I'll stick with them when I purchase my next vehicle.