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Latest Virginia MINI Dealer ReviewsOn 1/25/2015 9:13:10 PM firstname.lastname@example.org wrote:
Great people. The dealership sales floor is cluttered with power cords along walls, not so clean, but bustling with activity.
I have visited the BMW factory and the factory floor is cleaner than the dealership sales floor.On 1/25/2015 5:43:00 PM email@example.com wrote:
My wife and I recently purchased two Mini Cooper Countrymen at your dealership. Vinnie Maletesta was our salesman and I must say I have never had an experience at a car dealership like the one I experienced at Passport. From the moment we arrived (not looking to make a purchase) the atmosphere was relaxed and casual. Because of bad experiences at numerous other dealerships over the years when we shop we usually park in the back corner so we can browse without being hassled by overly pushy salesmen who think they know what it is we’re looking to buy.
When we got out and started to look around Vinnie made his way to us and asked if we were looking for something in particular and we said no just looking at the different styles. He told us he would be inside and if we needed assistance to ask for him. After about an hour of looking he made his way back to us and asked if we found anything and would we like to take a test drive. We drove the car and narrowed down our search between two cars and went inside to discuss costs. I was trading an Audi and he had someone take it to be appraised. While we were there he asked if we were hungry and brought us sandwiches and drinks. Making a long story short we were there for the remainder of the afternoon and eventually decided to buy due to the low interest rate being offered by BMW.
The unbelievable experience continued when we sat down with the Financial Manager (Don) which is usually were the bad experience gets worse. Typically this is where they try to sell you yet even more things you’re not interested in but Don made a great day even better by explaining all our options and allowing us to make a decision on our own. When we declined to purchase one of the protection plans he didn’t try to force the issue just moved on to the remaining paperwork with a very positive attitude and very personable nature.
I wanted white bonnet stripes, satellite radio and checkered mirror caps installed which we scheduled for the following Friday. Vinnie arranged a loaner car and met us at the dealership that day, took us in and introduced us to our service representative who explained what would happen and that they would call when the vehicle was ready.
My wife decided that she was interested in a Mini as well and we scheduled to meet Vinnie the following week. She had seen one she liked while we were there for mine but it had been sold. She told Vinnie what she wanted in the way of options and he located one at another dealership. We came in and he had it in the garage being inspected and cleaned up. Again we were trading a car which they took to appraise so we sat down to work up the numbers. There was too much negative equity in our Honda and we could not get financing. This is where most dealers begin to start pressuring you but not Vinnie, He and Don worked to get us our car. Don sat down with us and explained our options and call it luck or very experienced personnel but Vinnie showed us a 2014 with all the options my wife wanted. Don got our financing approved and We are now the proud owners of two Mini Countrymen.
This is the kind of dedication and attention to detail that has all but become extinct in our day to day grind so Accolades to Vinnie, Don and all the team at Passport Mini.
Michael D. Shaughney