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Latest Virginia MINI Dealer ReviewsOn 9/15/2015 11:10:10 PM Frantz9697@verizon.net wrote:
Thank you Steve Lerner for making the extra effort to help a customer. Steve was kind enough to pick up my 328i at my house and drive it in for repairs needed, kept me informed of completion and delivered it back to my home. On 9/14/2015 12:14:11 AM firstname.lastname@example.org wrote:
Richard Burwell, in Service, assisted me with an onboard Vehicle Status issue that needed attention on a busy Friday afternoon 9/11/2015. Basically needed some coolant fluid topped off. THANK YOU GUYS so much and I hope Richard will get recognized for this gesture as THAT's what makes customers return to want to buy another car. Cars WILL always have issues and yet a service dept can truly make or break a customer's allegiance to that dealership in how they treat the customer to make them feel special. THANK YOU RICHARD B!