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Latest Virginia MINI Dealer ReviewsOn 11/10/2015 7:42:12 PM Picsofadream@gmail.com wrote:
my son is in the Navy he had his s5 towed there for body shop repairs the bill was 4000 dollars while his sub was there someone broke his door handle the don't want to fix it how could they treat our military that way I had to call the news trouble shorter on them bad customer service I would never recommend anybody go there to the body shop and get any work done that's in the militaryOn 10/31/2015 3:26:11 PM firstname.lastname@example.org wrote:
I never ever write feedbacks, but I had to for the horrible experience I had. Took my bmw for repair and it was stuck there for over a week. Mainly it needed spark plugs and coils change. I had to deal with Courntey and she indicated that she will call me the next day of the drop off to update me with status. She never call nor return back calls. 3 days after the drop off i went to check not the car and she said that they are still working on it. She was not helpful and i felt as she was doing for me a favor !!! I talked to the General manager Jeff Waugh who was not helpful at all and clearly indicated that if i wasn't happy with the service, i can go somewhere else (I should have done that right away). I asked him if I can get a loaner while my car was being fixed. he indicated that he can't do that as all loaners are out (come on now). You would think that a GM would make your life easier, well thats not the case in this dealserhip. I would highly highly recommend other not to take their car there even if you have to drive it 30 min extra for the dealership in newport news- believe its not worth getting any work done in that dealership.