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Latest Virginia MINI Dealer ReviewsOn 1/14/2017 8:48:25 PM firstname.lastname@example.org wrote:
The service shop here is terrible!
I brought in a used 2008 Mini Clubman to be inspected to which they qouted me $3,000 dollars in repairs.
My trusted mechanic qouted under half of that based off the paperwork from Mini of Alexandria!
I made an appointment for 9am and my car was not returned until after 11 am! They told me it would only be an hour for the multipoint inspection and diagnosis.
When I left the lot my brakes were all of a sudden squeeky and my car no longer functioned the way it did just 2hrs before. It began to shudder upon pressing the gas and the check engine light was on 45 min later.
I brought the car back to them and asked why this was happening all of a sudden; to which the first woman I spoke with told me they actually dont do a diagnosis during a multi point inspection ( it is clearly listed on my reciept as a part of their inspection )
Mr. Gomez then imformed me that he was the mechanic who worked on my car and the other employee didn't know what she was talking about.
He said nothing he did would have caused that to happen and that the valves were mis-firing to which he qouted me 795.00 to change the spark plugs and coils.
I drove the car from Manassas to DC twice and experienced none of these problems prior to bringing my car here. Understanding that things are not perfect with used vehicles I let the spark plug incident go...BUT THEN..
When I returned home I noticed that my windshield was cracked from the inside!!!! The crack begins under the hood!!! It definetly was NOT like this before I brought it here. ABSOLUTELY RIDICULOUS!!
Now I have to replace my windshield which is very unexpected when I had inspected the vehicle at the dealer I bought it from for 2 hours my self just two days before. I paid $6000 dollars cash for this VA inspected vehicle only to have the maker of the vehicle destroy it!!!
I would suggest only having vehicles under their warranty worked on here because otherwise you may leave with your vehicle in worse shape than when you brought it in.
And apparently this isnt the first time their employees have damaged someones car!On 1/4/2017 9:19:25 AM email@example.com wrote:
I had a very great and pleasant experience dealing with Yousaf Omaid - BMW Genius. I had the appointment 2 weeks after purchase and he cleared all questions I had.
Sales Team - Joel Wright, Dmitry & Joey Harris are very helpful. They worked with me through the end in closing a deal.
Akshay was veryhelpful in closing process.
This is the place to shop for BMWs. Awesome Service and Helpful too.