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Latest Maserati Dealer ReviewsOn 1/22/2017 4:36:39 PM email@example.com wrote:
I bought a California T and Jeff has been a great help as always.He made my decision so easy,I decided to buy the car the same day.On 1/22/2017 1:12:12 AM firstname.lastname@example.org wrote:
I think most people have a somewhat natural apprehension about the car buying experience, and in particular how working with sales people at a dealership can make you feel. The truth is, a customer's experience with their salesperson, positive or negative, says a lot about how people perceive their experience with that particular dealership, whether deserved or not. If you have a bad experience you leave feeling like the rest of the dealership must be just as questionable, you leave with a bad impression and are not likely to return or refer anyone you know. Conversely, if you have a good experience, you will not only feel refreshed about their sales culture, but it will spill over into your attitude about their service department, business office and the rest of the dealership as well. After working with Kendall Taylor at Jackie Cooper, I can tell you unequivocally this guy gets it! He understands customer service, he understands people and he understands what it takes to make a customer for life. Kendall was very conversational, very laid back and just down to earth. He was never pushy or rude, but he also did his job and was not afraid to ask me if I wanted to take it for a test drive or keep it for a few hours to see if it was the right car for me. He was patient with me as it took me over a week to make up my mind, and yet the whole time he was looking out for my car and trying to protect it as much as he could, while still being fair to his employer.
The truth is, we all have to purchase a car at some point and any dealer can sell you a car. However, Kendall understands that people don't do business with dealers, they do business with people, people they trust. From the beginning, I could tell Kendall was more interested in establishing a relationship and making me feel at ease. Sure, Kendall sells cars, that's what salespeople do, however every dealership needs more people like Kendall Taylor, he was great! I'm confident Jackie Cooper will exceed my expectations in every other way as well.
One final compliment to Andy Truman as well, he was not only a very knowledgeable sales manager about the particular Infinity I was researching, but he was gracious enough to stay late on a Saturday night to help me and Kendall wrap things up, and was instrumental in helping us close the deal. There were things I wanted addressed on the vehicle I purchased and he was willing to negotiate with me and help me feel comfortable not only about the price, but about the overall value.
Thank you both for all your attention and detail, this is my first experience with Jackie Cooper but it will definitely not be my last!