Alaska Toyota Dealers

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Kendall Toyota of Anchorage
6930 Old Seward Highway
Anchorage, AK 99518
(855) 981-5457
Kendall Toyota of Anchorage Reviews

Kendall Toyota of Fairbanks
1000 Cadillac Court
Fairbanks, AK 99701
(855) 981-5600
Kendall Toyota of Fairbanks Reviews

Mendenhall Auto Center
8725 Mallard St
Juneau, AK 99801
(907) 789-1386
Mendenhall Auto Center Reviews

Latest Alaska Toyota Dealer Reviews

Kendall Toyota of Anchorage - Anchorage, AK

On 8/22/2017 8:57:24 PM wrote:
The only service you receive from this dealership is if you purchase new and are only doing an oil change.

Need a tire change or an oil change on a vehicle over 10 years old...Kendal has an appointment for you next month. If you need to contact your service advisor you have to call wait 10 mins on the phone to be told you may leave a message for your service advisor and they will return your call when they become available.

I thought you paid more for a Toyota to get a good vehicle and good service, fortunately you can still get a good vehicle but this service sucks, and the call center is another joke. Good luck to all who do business at this dealership!

Kendall Toyota of Anchorage - Anchorage, AK

On 7/29/2017 6:37:30 PM wrote:
Sales isn't an issue, but when it comes to Finance and follow-up with customers who have purchased vehicles they fall short. I arrived about 3:30 pm and 6 hours later was pushed into a Toyota Loan, service agreement and a maintenance plan. After being up for 15 hours I should have walked away. Having a credit score over 800 they locked me into a 4.39% loan, when I already had pre-approval with a local credit union. After looking over my documents I went to cancel my service and maintenance plans and was accosted over the phone. I returned to the dealership that night and a fiancé rep dropped the rate to 3.39 but I would still take the maintenance plan.
If I want to cancel them both, I have financing with my credit Union at 2.99% and the fine print stated I have 30 days it should not be this difficult. Why do I want to talk to the Finance rep I spoke with on the phone. I didn't care to return to the dealership. Three days later I'm sitting in the General Managers office being told they fell short with me, but they want a long standing, loyal customer. Spending 15-20 minutes in your front entrance the day before and tonight with not one acknowledgement and you gave me $6,000 on my Chevrolet Silverado Crew Cab but list it for $15,999 and I put down $6,000 as well...How is your service department? The courtesy shuttle...short handed. I was having an auto start installed and although dropping it off at 7:45 I didn't get to work until 10:00 am. I did get a tour of Anchorage. Lessons Learned!