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Latest Alaska Toyota Dealer ReviewsOn 9/18/2016 7:41:29 AM email@example.com wrote:
I was scheduled for oil change and fuel injection cleaning at 3 pm. When I arrived 3 pm and I was told that I only could get my oil changed on that day. As for fuel injection cleaning, Kendal Toyota didn't even have the equipment to do it on that day. I was told to come back two weeks later when they got the the equipment and test this service first. They couldn't tell me the price first because they never did this service before. I own Toyota cars for more than twenty years and I have gone to at least 10 Toyota dealers. I did at least 5 times fuel injection cleaning for my Toyota cars and this is the first dealer doesn't have the equipment and never did it before which really gave me a shock.I was in this dealer almost 4 hours for an oil change which could be done in an hour. The service advisor who met me to take my order just couldn't be found for my rest three and half hours there. All I can say about this dealer is if you want more than oil change don't go to this dealer in the afternoon because the schedule person doesn't know what she's doing and you will have to go back again. Good luck for your nightmare and shocks for this deaker. There is even no free bottle water offered by this dealer. Bring your own bottle water. On 8/16/2016 6:15:50 PM firstname.lastname@example.org wrote:
As far as the service goes it was so so I was passed from service advisor to service advisor until I got Micheal Kim when I bring my truck in he is the go to guy he doesn't let it leave the shop until it's up to his standards and let me tell you I have never met anyone with any higher. While he was absent my truck left the shop with not only the matainance light on but every light that can be alumanited twice! In my opinion he should be the Service manager. And if he was a mechanic he would be the only one that I would let touch my truck. The only reason I still go to Kendall Toyota is because Of Mr Kim! Kendall made a good choice when they hired him. If they were smart they would do anything in there power to make sure he never leaves this company. I would be very proud of my company if more of employees were like him So KUDOS Kendall you did something right