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Latest Alaska Toyota Dealer ReviewsOn 9/10/2015 4:25:43 PM firstname.lastname@example.org wrote:
When purchasing Toyota Cars was okay, dealing with the salesmen. But when it come to service setup (scheduling) etc. when it's time to get oil change. There should be available loaner as those maintenance service can take longer and for us to have to wait until done. Most of us have another things we have to do. Offer loaner to those who cars is getting service should be available. And you might can get all your employee on the same page as I called multiple times and stated loaners are available On 5/27/2015 7:52:22 PM email@example.com wrote:
We've bought two cars from this dealer, sales people are friendly, and the buying process was painless.
However service department is an absolute nightmare, first problem is the near impossibility of getting anyone on the phone. Out of the last 10 times I've called for service two were never picked up at the front desk and of the other 8 transferred 6 have gone to voice mails. Out of 8 voice mails left at various departments I have never once received a call back. Then onto the service, I've brought in my vehicle 5 times for non scheduled maintenance problems. During 3 of those "fixes" they broke something else that I'm left to find later, one problem caused by the service department left me stranded and locked out of my vehicle forcing me to get a tow. One time they installed my part on the wrong vehicle and on top of that just handed me someones keys! If I hadn't correct them I could have just drove off with someones car! After telling them they messed up the job suddenly was going to take a whole day. During normal scheduled maintenance I was once told my car would take an hour to be done and that they would come get me. I waited in the service area and no one came around for over 2 hours. Finally tracked someone down and they told me it had been done for 45 minutes! They knew I was waiting! I've tried asking for the service manager four times and each times got a voice mail. Once again, leaving four voice mails I never got a call back. The last time I was in for service I was very upset, and the service agent said they would have the service manager call me back. Here we are a week later with no call.
Now that the Toyota care warranty is over on both of our family vehicles we will -never- be returning to the service department. I also doubt, even with how much we enjoy our vehicles that we will ever purchase another from this dealership.
The only nice thing I have to say is about the sales people, they were always professional and courteous. Maybe the sales force should teach customer service how to provide customer service.
I've had to go back twice since my above problems for warranty issues and the service continues to be absolutely terrible. Every single time without fail when I go in the service is horrid. Even if I love the Toyota brand I will never buy a new Toyota from Kendall ever again. The next time something breaks under warranty I may just eat the cost and fix it at a local shop.