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Latest Nevada Toyota Dealer ReviewsOn 4/11/2014 12:39:47 AM christianedumas wrote:
I was surfing the net thinking that I really needed to trade in my 10 year old Chrysler mini van- Crystal Graff, Internet Vehicle Specialist called me within 10 minutes to see how she could assist me. I explained to her that I was overweight and wanted to get into a vehicle but was worried that with my extra weight and 2 bad knees, that I would not find a vehicle that would meet my needs. I also told her that I was apprehensive about the shopping experience because I dont like high pressure sales. She assured me that I would be taken care of, told me that they would have a few vehicles for me to try and that she woudl ask Jason Loose work with me. We discussed a few options. I scheduled an appt and was unable to keep it so she followed up the next day and we rescheduled. When I got there, I was met by Jordan Bellais and he was polite, friendly and was a very good listener. He asked me what I was looking for, had a few vehicles pulled up so I did not have to walk too much and I just sat in them to see how I felt. Though these were all great vehicles, I did not like the interior design, as I was used to a min van. He listened to my feedback and then suggested that we look at the minivan- However, he asked if it would be ok for me for him to introduce me to another sales person Casey White, as he felt that Casey could speak better to that particular vehicle- what a novel concept! I really felt that they were working as a team to ensure that I got the best vehicle. Casey/Jordan reviewed my needs and feedback and then I test drived the 2014 Toyota Sienna and that was it- I LOVED that vehicle. It met all my needs though that was the last vehicle that I thought I would leave with :). Then I went back in and spent some time with Casey to review the financing. My credit was not perfect and initially it looked like the vehicle was going to be way out of budget. Casey had Jason Loose talk to me. He was so nice and I explained to him why I was not going to be able to go over budget too much. He listened and was very friendly and said that he would take a look to see what coudl be done. I did nto have to do the "haggling thing". He did work with me to get the financing that I needed. Though I was $100 over what I wanted to pay per month, the vehicle that I chose was also a lot more than what I had initially thought I would leave with. Jordan checked in a few times to see how I was doing. Casey also checked in to see how I was doing and they all offered beverages while I was waiting. Once the deal was sealed, it was off to meet Jeremy who took care of the financing and answered more questions. Then the car was detailed and I spent over 45 minutes with Jeremy Sinner who walked me through all the feaures of the car. He felt that I needed more time as he wanted to make sure that he could show me where the service dept was and offered to program my cell phone as well as my garage door "feature" if needed- so we scheduled an additional appt the next day since I had to leave. I really truly felt that each person that I talked to understood my needs, both financial and in terms of the car, and really tried to make this experience a team effort and they really succeded. I was truly wowed by the customer service. All of them told me that this was the Dolan experience and they really wanted me to become a repeat customer. I would recommend this dealership with no hesitation as well as the services of Jordan Bellais and Casey White to any of my friends. No pressure, no games and truly awesome people.I also wanted to say that Crystal started this process in a very positive way which really made me want to go out and meet the rest of the team. THANK YOU ALL for such a great experience. YOu have made me a fan and a lifetime customer. On 4/7/2014 7:47:11 PM drtiff wrote:
Having purchased over 10 cars, mostly new, in my my lifetime, I am not naive about how to proceed in a car dealership. My experience was horrific, and I don't use that word lightly. WE spent 3 hours at the dealership after putting a $5000,00 deposit down on a Saturday. Over the weekend we received word that our son, who is very independent needed our help. We decided to fly out on the following Tuesday and called the dealership Monday morning to inform them that we would be leaving town and wanted to clear up our problem with our son before moving ahead with the purchase of the Avalon we had picked out. Spoke with the manager and he said no problem come on in and we will straighten out the problem and return our deposit.
We were very distraught over our son's dilemma and pleased that Findlay Toyota was understanding. We drove to the dealership and spent the next 3 hours (yes 3 hours) resisting the hardest sales pitch I have ever experienced. Finally we were told that they could not give us back our deposit over some problem with our credit card company who was refusing to credit our account because we had disputed the charge. We called our credit card company at that point. . The credit card company said that there was no dispute because the charge had not even been posted yet. Finally the Dealership manager after bring caught in a second lie agreed to issue a credit. The first lie telling us how he understood our problem and would give us our deposit back if we came down to the dealership. Dardenne Tiffany