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Latest Nevada Toyota Dealer ReviewsOn 11/23/2015 6:42:12 PM email@example.com wrote:
This was our first experience with Dolan Toyota Scion. It started with an email exchange between Connor O'Day. We threw all kinds of demands at them because we didn't want another pressure filled experience. We figured if Dolan came back with good possibilities, we would go into the dealership. Connor was excellent and understood our financial situation, offered suggestions and we eventually set up an appointment for the next day.
We went into the dealership and met with Ronnie Ragusa. Because we were upside down on a 7 month old loan through another dealership who was less than upfront and had several mechanical issues with that vehicle--we had no expectations. We were interested in the Highlander and the RAV4, but after looking at both, discussing our actual needs, the value for us, we decided to test drive in a new 2015 RAV4. He explained all the bells and whistles, the difference between this vehicle and comparison to the Highlander. This is the first time that we felt heard by a car sales rep. He asked questions along the way about our likes and dislikes....none with the RAV4.
We got back to the dealership to start paperwork. Because we unfortunately, have a poor credit rating, but Ronnie did everything he could to make a deal with us for a new 2015 RAV4 explaining everything a long the way. We never felt any pressure or hurried along during this process. Ronnie really tried, but bad enough our credit issues, but to have a vehicle that was upside down and a young loan, it just wouldn't work for us payment wise. Not that they wouldn't provide us with a loan.
We left knowing what we need to do to get a car this time next year. We never felt embarrassed through the entire process when discussing our financials.
The next day we received a very nice follow-up letter from Ronnie and then from our initial contact, Connor. Our experience with Dolan Toyota Scion was nothing but EXCEPTIONAL even though we could not make a deal at this time. Both my husband and I have said we will be a lifetime customer with this dealership and look forward to dealing with Ronnie Ragusa when the timing is right. On 11/22/2015 12:12:08 AM firstname.lastname@example.org wrote:
Salesman, James Johnson, went out of his way to help me. He spent a lot of time with me and made me feel comfortable. He showed me around and introduced me to a lot of people who were all very pleasant. They offer a lot of services there at the dealership.