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Latest Volvo Dealer ReviewsOn 10/31/2014 6:25:14 PM jtherrien wrote:
Anthony made me feel very comfortable and at ease right away. He was very helpful, knowledgable and accommodating. I would recommend Anthony to anyone who is in the market for a new or used car. I also worked with Ron Traver and he was very professional and helpful as well, very willing to try to get the best financial deal he could for me.On 10/31/2014 5:08:48 PM jon.a.cooper.9 wrote:
I've never had a particularly good car buying experience. Even my previous Volvo purchase at Volvo of Dallas left me with a sour taste. On the other hand, I've always had exceptional experiences with the Park Place Volvo Service department. Therefore, I wanted to give my business to Park Place when it came time to get my next Volvo.
I initiated the sales process expecting the worst. I specifically inquired about their advertised lease special fully prepared for a typical bait and switch, or a "Oh, gee, you're just a couple of points shy of qualifying for the 'preferred' rate, but because I like you, let me see if I can make you a deal on this special gem..."
I left a voice mail for the sales consultant (Leslie) with whom I test drove a month earlier. It was late in the afternoon, so I figured she might be gone for the day. First thing the next morning, when the dealership opened, Leslie returned my call. I gave her the stock number for the vehicle I wanted, and communicated my desire for the lease special. About two hours later and a couple more phone calls back and forth to verify information, she had my deal worked out and asked me when I would like to pick up the car.
I was speechless. Sales consultants aren't supposed to exercise basic customer service (like returning phone calls), and dealerships aren't supposed to do things EXACTLY as advertised! Leslie and Park Place did this.
My experience was haggle free, transparent, and practically effortless. I breezed through the signing process, and Leslie really made me feel special. She demonstrated my S60's features, and has since followed up with me several times to make sure the technology services were all set up and functioning.
I know it's a little corny, but the people here (including Germaine and Steve) succeeded in creating the feeling that I had gained access to a special, and prestigious club.