No matter how many times General Motors Co. CEO Mary Barra uttered the words “unacceptable” and “not the way we do business” to the House Oversight and Investigations Subcommittee on Tuesday, nine words echoed in a nauseating loop:
“None of the solutions represents an acceptable business case.” Credit those to a still-anonymous GM engineer, who argued in an internal memo that fixes for a faulty ignition switch blamed for at least 13 deaths and more than 30 accidents could not be done cheaply enough to make it worthwhile for the GM of a decade ago.
It turns the stomach. Because no matter how many times Barra apologizes, no matter how often she meets with the families of victims, no matter how committed she, her team and the company’s directors are to making sure something like this never happens again, they still have those nine words to explain:
“None of the solutions represents an acceptable business case.”
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