Ford Motor Co.’s MyFord Touch and SYNC infotainment system was so flawed when first introduced that it left Executive Chairman Bill Ford stuck by the side of the road in an unfamiliar area and appears to have caused current CEO Mark Fields to break his touchscreen in frustration.
Court documents from a 2013 class-action lawsuit filed in California show Ford engineers were worried about the “unsaleable” system from the outset of its 2010 launch, and described a subsequently flawed upgrade as a “polished turd.” A U.S. District Court judge last week certified classes of consumers from nine states in the lawsuit filed against the Dearborn automaker; a trial is expected in April 2017.
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