General Motors CEO Mary Barra acknowledged to a Congressional subcommittee Wednesday that the automaker "failed to handle a complex safety issue in a responsible way" when it delayed the recall of millions of cars fitted with a fatally flawed ignition switch.
"I know some of you are wondering about my commitment to solve the deep underlying cultural problems uncovered in this report," Barra said as victims' family members looked on. "The answer is, I will not rest until these problems are resolved."
The faulty switch was first noted within GM in 2001. But recalls of more than 2 million Chevrolet Cobalts and other cars equipped with the switch didn't begin until this February. Another 3.16 million vehicles were recalled this week, bringing GM's year-to-date recalls to 20 million vehicles in the U.S., Canada and Mexico.