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Eight months after General Motors began recalling more than 2 million cars because of a deadly ignition-switch defect, less than half the owners have gotten their vehicles fixed.

At first, the problem was a shortage of parts. But now the problem is people.

Despite the heavy publicity surrounding the scandal, many drivers evidently haven't heard of the recall or haven't grasped how serious the defect is because it hasn't given them any trouble.

As a result, GM has been forced to go beyond the usual ominous-sounding recall letters.



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GM Resorts To Tracking Down Owners Via Social Media To Get Recalled Cars Fixed

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