Toyota, Lexus and Buick dealers place first in a three-way tie for delivering the best customer experience in the auto industry.
That’s according to an annual report by the Temkin Group, a consulting firm specializing in customer service.
The three winning auto brands earned a 74% in the 2014 Temkin Experience Ratings.
They collectively placed 59th overall out of 268 companies across 19 industries including banking, air transportation and Internet services. The study surveyed 10,000 consumers.Read Article