Could in-vehicle infotainment systems be even more trouble than previously thought? That’s the contention of Consumer Reports’ Jake Fisher, who says a deeper dive into infotainment issues cited in the magazine’s 2013 reliability survey shows not every vehicle owner may be using the systems to their full capabilities.
“There’s actually an indication that some of these problems may be underreported,” Fisher, director-auto testing for the magazine, tells the Automotive Press Assn. this week.
After receiving results of its 2013 reliability survey that showed infotainment again was a category with a lot of gripes, Consumer Reports sent a “re-contact” survey to 10,000 subscribers to delve into specifics about their car’s challenging audio, navigation and communication functions.
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