Even after revealing that it waited years to recall cars in which faulty ignition switches caused airbags to fail, a General Motors document suggests the automaker last month remained reluctant to issue a recall for a long-known problem with airbags on more than 1 million other vehicles.Instead, GM on March 13 approved a less-urgent customer-satisfaction campaign -- which is not monitored by government regulators and typically less costly to automakers -- to address an airbag flaw affecting the GMC Acadia, Chevrolet Traverse, Buick Enclave and Saturn Outlook crossovers.
The next day, hours after informing the National Highway Traffic Safety Administration of its plan, GM upgraded the campaign to a full recall, according to a chronology that GM later provided to NHTSA.
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