Tesla Responds To Widespread Touch Screen Failures By SLASHING The Warranty

Tesla has updated its warranty for its already problematic media unit and touchscreen with a ridiculously shorter two-year or 25,000-mile limit.

As we previously reported, Tesla had a problem with the embedded Multi-Media-Card memory (eMMC) in its original MCU (the central media unit with a touchscreen).

It is being overwritten to the point of failure, and many early Tesla owners are having to replace it.

If it failed during Tesla’s four-year limited warranty, Tesla would replace it with a new or refurbished unit, which also had a four-year warranty or 50,000-mile warranty.

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MDarringer - 7/7/2020 9:33:32 AM

+4 Boost

So to be clear, Tesla's response to an obviously defective component is not to install a better unit that has proper durability, but to keep installing the shitty one and then not to cover it properly. Nice going Tesla.

vdiv - 7/7/2020 12:12:38 PM

+1 Boost

Parts replaced under new car warranty/extended service agreement retain the terms of the warranty/ESA. Parts replaced outside of those have their own shorter warranty, which by the way are longer than the industry standard 12 month/12,000 miles. That wasn't made clear in these articles.

SanJoseDriver - 7/8/2020 4:04:20 AM

+1 Boost

Ah, I didn't catch that. Makes a lot more sense.

jeffgall - 7/7/2020 9:52:48 AM

+3 Boost

Tesla has cost problems that they continue to hide. Adjustments like this are the proof they are underwater. They hope these will fly under the radar for the fanboy buyers to buy them time to profitability. But as their products continue to penetrate the general masses, they will be less patient with such low quality. Many will learn their lesson the hard way.

scenicbyway12 - 7/7/2020 11:43:45 AM

+6 Boost

What a great way to address the worst of all carmakers JD Power's survey. Eyes roll till the hurt.

Tesla is more of a fad than a car company.

mre30 - 7/7/2020 1:44:59 PM

0 Boost

Hmmm, its either covered under warranty or its not.

The center "Command" screen in my old MB S550 failed at 6 years (two years out of warranty) and it cost about $4,000 to fix (dealer retail prices). My dealer charged me $3,000 for the repair by waiving some labor and while I was annoyed, I paid it.

Honestly, a new car warranty is a contract and 'a contract is a contract'.

I'm not a fan of Tesla but this treatment is really no different than how other automakers handle similar situations.

Out of warranty Tesla owners are more than welcome find a 'plaintiff's lawyer' who will pursue this as a class-action matter against Tesla to shake them down for money if there is a real defect, but Tesla does not have to pay for 'old stuff' for the life of the vehicle.

Facts are facts

ricks0me - 7/7/2020 4:29:40 PM

0 Boost

Where are the usual suspects to spin this???

MDarringer - 7/7/2020 5:32:45 PM

+1 Boost

That person is probably trying to decide which of his screen names to use first.

MrEE - 7/7/2020 7:31:32 PM

+3 Boost

More proof of failure to read the article. Warranty on placement and problem fixed in software.

Section_31_JTK - 7/7/2020 10:53:55 PM

0 Boost

LOL yet another reason I won't buy a shitty Tesla.

SuperCarEnthusiast - 7/8/2020 6:45:43 AM

+1 Boost

Hahahahaha!