Tesla May Not Care If You Don't Like Your New Vehicle - Cancels 7 Day Return Policy

From the article…

“Tesla had a lot of quality issues with the Model Y that might have resulted in an increase of the use of the policy, but buyers can always refuse delivery if they are not satisfied of the quality of the vehicle regardless of the return policy, which was more about the experience with the vehicle over the first week. “

= ‘Ya think? Wonder if Tesla will discuss the rate of increase in warranty costs during their upcoming earnings call? It’s hard to tell if the windows are going to spontaneously shatter or if the rear bumper is going to tear off if you drive in rain or snow, when the UPS guy is asking you to sign the delivery release in your driveway so he can leave.


“Normally, we would ask Tesla’s PR department about it, but as we recently reported, it has been disbanded.”

= Both Tesla and the Trump administration have basically disbanded their PR departments. Pattern?


“Sources familiar with the matter told Electrek that dissatisfied buyers will now be referred to Tesla’s service department if they express wanting to return a vehicle for whatever reason.”

= ‘The wait time for Tesla service is longer than usual, press “1” if you would like us to call you back’ or you can send us an email which we will promptly respond to.

= ‘We’re sorry you are not happy with the quality of your new Tesla..however to be considered for a refund, you have to bring your vehicle in to the service department. Our next available appointment in 67 days from now..oh and by the way, if your vehicle has greater than 1,000 miles on it, we cannot consider it for buyback.’

Now that this policy is gone, Tesla customers only have the ‘Lemon Laws’ to fall back on.

Can someone provide a complete list of the other automakers offering a 7 day no questions asked return policy?

At various points in the past 10 years or so...several brands did though I do not have the exact specifics...I seem to remember Cadillac, Jaguar, maybe one of the Koreans...there have been a few and the policy usually lasts for about a year before its quietly shut down.

I'm not sure it accomplishes anything and by the way, several states have consumer protection laws that let consumers 'change their mind' within three days of purchase.

any automaker offered that before?

These changes are always because of scumbags. Even L.L. Bean had to retire their lifetime return policy a couple years.

This is going to come back and bite them. Owners will be forced to use Lemon Laws and Tesla is going to end up with branded title vehicles. Too bad so sad.

I doubt it was used very much but agree that this would have been ideal to keep.

And when the car comes back, just sell it to someone else as brand new.