Tesla Focusing On Service Now That It Has Over 1 Million Vehicles On The Road

it's about time

Well well! Finally!

Some excerpts from the comments section...

(a) Just chilling Rightofthepeople • 3 hours ago
You obviously don’t live in a cold climate. Freezing model three doorhandles happen to everyone who lives in a cold climate. They don’t just happened to me. Same with the upper control arms with the model 3. I asked the service tech here in Ottawa Ontario and he said he’s changed a lot of them. Furthermore, when I was at the service centre in Ottawa two weeks ago for a follow up on my peeling paint, there was 4 model Y getting serviced. Why is that? A new vehicle should not be at the service center. All of the items I stated in my comment are factual and have happened to countless number of people. Just Google model 3 suspension issues or freezing door handles to see that I’m not alone.

(b)
John Smith • 3 hours ago
Tesla service is simply awful. I have had my X in for service 6 times over almost 3 years and they screw up something every time. They hire super nice but incompetent people. Not the mechanics themselves, but the others. No communication. No understanding of the customer. They can't even find my car on their lot when I go get it. The last time they turned passive entry off without telling me...and I actually had a mobile service persona come "fix" my car because Tesla couldn't figure out why my X wouldn't recognize my key passively. Clowns.

(c) DPark • 3 hours ago
The service centers are almost unforgivably bad. I waited over a month for the soonest appointment I could get after my car was delivered with the rear spoiler ripped off and the windshield having cracked driving away from delivery (didn’t reject car because it was one of the last Stealth Ys...there were no more to take delivery of). When I got the car back, the new windshield hadn’t been cleaned or even dusted, the tire pressure alert was on, there were parts and screws littered inside the car (not great with a preschooler), and food was ground into the floor mat where the seats fold down. I love the car but if I could get it serviced some place else I definitely would without a second thought.

(d) Just chilling • 5 hours ago
The best way to lower surface demand, it’s to produce cars they don’t need service immediately after they leave the factory. Why in the heck are door panels still misaligned? Why are some seats in the Model Y not folding down? Why is the roof not glued down properly on some of the Model Ys? Why are the front control arms in the Model 3 failing so fast? I’ve had 3 control arms replaced under warranty. Of all my other vehicles that I’ve had, I’ve never had a control arm replaced. I’ve had a Chevy Celebrity, Chevy Lumina, Honda Accord, Civic, Ford Escape, Explorer, VW Passat and Hyundai Santa Fe.

I think Tesla needs to look at 3 things to really address the issue:
1. Real service that is related to normal service items, such as tires, brakes, wipers, coolant flush, etc.

2. Service that is a result of bad engineering, such as the front contr

Just chilling • 5 hours ago
The best way to lower surface demand, it’s to produce cars they don’t need service immediately after they leave the factory. Why in the heck are door panels still misaligned? Why are some seats in the Model Y not folding down? Why is the roof not glued down properly on some of the Model Ys? Why are the front control arms in the Model 3 failing so fast? I’ve had 3 control arms replaced under warranty. Of all my other vehicles that I’ve had, I’ve never had a control arm replaced. I’ve had a Chevy Celebrity, Chevy Lumina, Honda Accord, Civic, Ford Escape, Explorer, VW Passat and Hyundai Santa Fe.

I think Tesla needs to look at 3 things to really address the issue:
1. Real service that is related to normal service items, such as tires, brakes, wipers, coolant flush, etc.

2. Service that is a result of bad engineering, such as the front control arms on the Model 3 or the freezing charge port doors and windows in the Model 3.

3. Service that is a result of poor initial quality from the factory.

Fix the last 2 times on my list and guess what, the service centres would be a lot less busy!