Hertz CEO Says They Have Been Wrongly Arresting Customers Since 2019

Since 2019, Hertz customers across the nation have reported harrowing confrontations with police over supposedly stolen rental cars. In short, it appears Hertz has been filing reports on rentals that have been stolen, but not retracting reports after the vehicles' recovery, reportedly resulting in hundreds of arrests over the last three years—some even after the customers returned their vehicle. But at last, Hertz's new CEO has acknowledged the problem and claims the company is taking steps to right its wrongs.

The admission follows pressure from a pair of U.S. Senators, who last week called out the rental agency's worrying behavior of having paying customers arrested. According to USA Today, the company was directly contacted by the chair of the Senate's Consumer Protection Subcommittee, Senator Richard Blumenthal (D-CT), and referenced in a letter to the White House by Senator Elizabeth Warren (D-MA). Senator Warren reportedly described Hertz's behavior as a "disturbing pattern [that] has led to traumatic experiences, job losses and even jail time for customers."

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