Car owners are falling out of love with in-car tech. That’s one of the many insights from the 2026 edition of our Driver Power owner survey which reveals how, on average, customer satisfaction has dropped over the past few years.

 

Across the top 50 models in this year’s Driver Power rankings, the mean overall satisfaction rating sits at 84.2 per cent – more than five per cent down on the 89.6 per cent recorded as part of 2024’s survey.