Dealerships have a gnarly reputation among most car buyers. When things go wrong, dealers often have the upper hand. One of the few things customers can do is to leave a review. When a couple in Florida did exactly that after a sour experience, things somehow got worse. The general manager decided to leave a similar review of that customer’s business. Now, the dealer and Nissan itself have each issued an apology.
Tiffany and Robert Maillet say the van they purchased from Nissan of Cape Coral developed serious problems almost immediately, including what they describe as a faulty transmission. According to the couple, they struggled to get satisfactory help from the dealership, leading Tiffany to post a negative review on Google detailing their experience.
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