Ford’s top quality executive retired this week after numerous complaints about durability and warranty issues stacked up. The automaker announced Wednesday that Stuart Rowley would step down after 32 years with the company, to be replaced by current VP Jim Baumbick. Ford CEO Jim Farley announced the move during the company’s call with investors.
“We’ve made more progress on our launch quality and initial quality, you could see it in the surveys and our ramp-up of production,” Farley said at the meeting. “However, we are not satisfied at all with our quality performance, including our recalls and customer satisfaction efforts, which we need to quickly accelerate.”
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