If you haven't been living under a rock, you know what ChatGPT is and how large language models (LLMs) are changing the world. If you don't know what this is, don't worry, you'll find out soon. Basically, it's a robot that has chewed vast amounts of information from the internet and tries to predict the answers to your questions. It's important to know that a chatbot will not necessarily give you the best answer, let alone an accurate one. Instead, it will provide you with the most probable answer based on the data used to train it.
Now, LLMs and the respective chatbots can be tweaked for specialized roles, and we've seen them used more instead of "dumb" chatbots, which only offer predetermined answers to specific questions. An interesting role is to answer customer inquiries, as proven by many Chevrolet dealers in the US. In this case, OpenAI's ChatGPT handles the customer interaction, although you can always request to chat with a human.
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