Hiroyuki Yokoyama, the top defect troubleshooter at Toyota Motor Corp., had just taken over as the company's general manager for quality when his first crisis hit.
It was 2005, and Toyota was recalling nearly 1 million pickups and SUVs in the United States that might have been equipped with faulty steering rods. It was a sign of things to come.
Four years later, after Yokoyama had been promoted to managing officer for quality and customer service, an even bigger crisis erupted.
"In this job, every day is a drama," Yokoyama, 58, said in an interview.
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