David Derringer said he has been a GM car owner for years, but it was after a challenging conversation with a GM phone operator that he took his dedication to a new level."I'm tired of being handled on the phone like, 'You're not going to drive three states away when you're in Virginia.'
It's a 'we'll do what we can' kind of attitude, condescending," he said.Derringer said his complaint with the company started when the power steering pump on his wife's 2007 Chevrolet HHR kept failing.
"It didn't matter if it was on a harsh curve or if you were on a straight away, whether the roads were wet or dry. You know when it went out, it didn't go back on and you weren't always in a safe place to turn off the key," he said.
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