In the year since Toyota Motor Corp. was engulfed in a massive safety and recall crisis, the automaker is making big and little changes across its global operations to restore its reputation and to react better and faster to signs of trouble in its vehicles.
Toyota identified many lapses on its own, but some key measures that it adopted were recommended by a panel of experts led by former U.S. Transportation Secretary Rodney Slater.
The panel urged Toyota to regard safety as a top-priority issue and not just part of overall quality. It advised them to adjust its consensus-driven management structure to speed up response times, and be as vigilant against management failures as it is with production glitches.
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