A few months ago, an OnStar customer in Shanghai hit the button on his mirror and made a special request. Could the call center operator propose to his fiance for him?Of course, the operator replied. And when the motorist's girlfriend hit the button herself later that day, that is exactly what OnStar did. She said yes.
It was yet another milestone in what has been a banner year for OnStar in China. In addition to successfully resolving their first kidnapping, OnStar's Chinese operators are now handling more than 1 million calls a month. That is a third of what their counterparts in the United States handle each month, but there are about 6 million subscribers in North America compared with just more than 400,000 in China. That means OnStar customers in China are hitting the button a lot more frequently than those in America.
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