Audi and Mini were the two winners in customer satisfaction at dealership service departments in a benchmark study that J.D. Power and Associates released today.
Mini was the highest ranked mass-market brand in J.D. Power’s 2016 U.S. Customer Service Index Study while Audi was the top luxury brand.
Mini, which finished second in last year’s study, scored an 858 on a 1,000 point scale, up from 834 in 2015.
Buick, GMC, Chevrolet and Hyundai rounded out the top five.
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