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Latest Acura Dealer ReviewsOn 9/17/2014 2:33:54 AM Sarojinimejia wrote:
The service was excellent and they are willing to take the extract step to help you. The friendliness and professionalism is not comparable. Wonderful staff and prompt service. Shannon you are the best. Thank you.On 9/17/2014 1:16:51 AM Phydias wrote:
9/1/2014: I had an appointment to meet with Katherine Klein, salesperson at Gillman Acura. However she forgot to book the appointment, was busy with someone else when I arrived at the dealership and completely blew me off.
9/1/2014: Test drove the TLX with Brenda Russell , we agreed on a purchase price ( subject to my wife coming to Gillman the next day to test drive the car). She found a car in inventory and I gave her $1,000 check to reserve the car for 48 hours, with the written agreement that if my wife liked the car we would make the purchase following the test drive.
9/3/2014: My wife and I arrived at Gillman at the scheduled time; Brenda did not come to work that day or make provision for anyone else to deal with us.
9/3/2014: We were assigned a third sales person, my wife liked the car and we met with the Sales Manager (Ray Gagliardo) to finalize the purchase agreement.
9/3/2014: Ray Gagliardo had the paper work I had signed with Brenda; however when he tried to access the car details in the computer he found that she had “mistakenly” reserved a 2014 TL as opposed to the 2015 TLX we had agreed to.
Gillman did not have a properly equipped Silver TLX in stock and Ray said he would try to trade for one with another dealer and asked for several days to find a car.
9/8/2014: Gillman found a silver 2015 TLX.
We signed the sales contract and I drove my new Acura home.
Gillman did not have the emergency spare tire available (as promised on my taking possession of the car). I told them that if they had advised me that there was no spare that I would have delayed taking delivery until everything was complete as agreed.
9/9/2014: Gillman called to inform me that there might be mistake as to the VIN number on the Bill of Sale. The VIN on my purchase contract was not for the VIN on the I now had in my possession.
I was driving (and had insured) a car that I did not own.
I had the wrong car; and the car that I had “purchased” could be anywhere doing anything.
I held (potential liability) for a car I did not control
Ray Gagliardo and I agreed that too many things had gone wrong and we needed to unwind the deal.
Gillman cancelled the sales contract, released me from liability, refunded my money and collected the car from my premises.
9/10/2014: Bought New Acura 2015 TLX at John Eagle