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Latest Dodge Dealer ReviewsOn 11/25/2014 9:44:20 PM rochelle.sylvester3 wrote:
Robby Laypath and Mike Johnson went out of their way to make sure that i was comfortable while waiting on my bank to handle the paperwork. Great team and support from the both of them.On 11/25/2014 9:34:22 PM iya0yas wrote:
I worked primarily with Danny Craig and Ron Lovelace to order this vehicle. If you know anything about the new Challenger Hellcat then you'll know 2015 is the inaugural year for this model variant and as such, represents Dodge's most powerful passenger car ever produced with 707hp & 650lb.-ft. of torque...enough said!
I purchased a 2012 Dodge Grand Caravan R/T from Danny in 2011. At the time it was a toss-up between the Charger SRT8 and Caravan...I know, not much of a decision but as a company/family car (4-doors required), the Caravan seemed a bit more practical at the time. I've since stayed in touch with Danny over the years and he always takes the time to go out of his way and say hello when I'm visiting the dealership for routine service. Danny even takes time to send me personalized birthday and holiday cards...nice touch! Since 2011, I've kept an eye on the ever evolving Charger/Challenger SRT platform and more recently the Challenger Hellcat. Danny knows me pretty well and knew I was interested in the new Hellcat so on August 8th 2014 he called me with enthusiasm to announce that he could now accept deposits for the Challenger Hellcat. Unfortunately however, Dodge hadn't yet opened the order bank so I'd have to wait an unspecified period of time to actually build/order the car. Working with Ron Lovelace, Danny made it a point to check the order bank on a daily basis and finally on September 9th, the order bank opened and Danny notified me that very same day. The order process was simple since Danny worked with me in advance to configure the car and specify available options. Five minutes on the phone with Danny and my Challenger Hellcat was officially on order...! Danny & Ron are true 'car guys'...they "get it"! Case in point, they made sure to update me on the status of my build and voluntarily laminated 'status sheets' every time the production status of my car changed! Now I have these additional documents to add to my portfolio for the car. Finally on November 21st Danny called to inform me that my "baby" had been delivered and per my instructions, the car would not be driven nor would it be washed/prepped. I wanted to personally inspect the vehicle prior to the dealer Pre-Delivery Inspection. Taking delivery of the car was also straight forward and the process very streamlined. No surprises and/or extraneous issues to deal with as Danny, Rich Welle, Dean Ivester & Lee Hyde worked seamlessly to assist me. Rich, Dean & Lee are 'car guys' too and each shared my enthusiasm for attention to detail.
Overall, I was quite pleased with the order/delivery process and can't say enough about the professionalism each team member extended to me every step of the way. In summary, I could have purchased this Challenger Hellcat from just about any Dodge dealer. Danny and his team understand the big picture i.e., they're not just selling cars they're selling customer loyalty and that a handshake really is a promise to deliver on their word! My sincere thanks to Danny & the entire team at Gastonia Chrysler Dodge Jeep & Ram...!