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Latest Jaguar Dealer ReviewsOn 9/2/2014 2:23:34 PM d010187 wrote:
My wife, Julie, had a tire pressure warning light go on in her Land Rover. While at work she called Fields service and talked to Bob Bertnick. Bob sensed something was not right and asked if Julie could bring in the vehicle over the lunch hour. Upon arrival a quick check found a large nail in the tire. Pressure had not yet gotten to the point of safety concerns, but without Bob's knowlegde and ability to find time in his already full schedule, who knows what may have happened.
Additionally, my wife had a full day of patient appointments. She could not wait for the repair and the tire issue was too dangerous to wait for another appointment. Bob, quickly found my wife a loaner and got her back to her office in time to continue her day without interruption.
Customer service can be loosely defined. In this specific example Bob Bertnick provided exemplary service. He showed expertise in understanding the potential for a minor problem to quickly become something much worse, great listening in taking the time to understand my wife's situation and the extra step in finding a solution that worked for us.
This is the type of service delivery that will keep us as a very happy Land Rover owner. On 9/2/2014 11:38:34 AM jaglover0950 wrote:
As usual Brandon is the reason why we will continue to have our car serviced at the great britains. BRANDON BEST is the BEST hands down from start to finish.