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Latest Mercury Dealer Reviews

Reynolds Ford of Norman - Norman, OK

On 4/25/2017 6:48:53 PM wrote:
My wife and I had just taken our 2009 Mazda 6 in for service at Reynolds Mazda in Norman, Oklahoma. We were told that we would need a new part and it would be shipped, all covered under warranty. So, we found we had some time on our hands and the Ford dealership was next door, my wife and I felt that this would be a good opportunity to investigate and possible drive the Explorer model, at this time we were not in the market to buy, but wanted to see what the Explorer was like, as I had been researching them since the redesign in 2011. My wife had a specific set of minimum requirements, such as 7 person seating, dual moon roof, and colors of red or blue. My requirements was a strong engine, my wife likes power for getting on the highway with a fully loaded vehicle, tow package, dual heat air, and a good safety rating.

What we found at Reynolds Ford of Norman was a Certified Pre-Owned (CPO) 2016 Explorer Sport with 7 person seating, to my surprise. The salesman Jason Benson was nothing but professional in working with us and answering all our questions, even as we test drove this CPO vehicle. In short we found it very much to our liking, even though it was black on black! There were minor details like floor mats, and coatings to protect the vehicle. What was nice there was never any pressure to buy, we were so pleased with Jason and the 2016 Explorer Sport that we committed to purchase it right then, note my wife is not a spontaneous buyer. The price was right, so we traded the 2009 Mazda 6 in for it as my wife need more room for the growing number of grandkids. I highly recommend Jason Benson to anyone in the market for a vehicle. Janson has been willing on more than one occasion after the sale to answer our questions, or even insure our Explorer would look the best it can by actually giving of himself by cleaning off residual coating over spray on some plastic exterior components. He goes over and beyond, and gives customer satisfaction new meaning!

After talking to Jason we were introduced to Dan Smith part of team Reynolds Ford, he was very professional and saw that we had already committed to purchasing at a much reduced price interior and exterior coatings to prolong the life of the materials as well as warranty replacement material if necessary. Dan did not try to pressure us into buying anything else, but did show us other items that we might consider. It was a good discussion and Dan remained a professional throughout the time we were in his office and on the campus of Reynolds Ford.

We than proceed to the financial office where we met another wonderful team member of Reynolds Ford of Norman, Franco DelCastillo. Franco, made our experience very pleasant and he too exhibited a professional attitude while working with us to protect our investment and purchase what we needed only. Franco used no high pressure tactics, and kept the conversation light and friendly throughout the transaction. When we had questions after the sale he was there to support us in a very professional manner.

My wife and I truly love our new Explorer, and could not be happier with the way we were cared for at Reynolds Ford of Norman. Thank you Reynolds Ford for a great experience!

Note: This is the third vehicle we have bought from Reynolds of Norman, prior purchases new 2007 Mustang, and a 2010 Focus program car.

Jim Baier, Inc. - Fort Madison, IA

On 4/25/2017 6:17:30 PM wrote:
I bought a used vehicle from these crooks. Talk about a piece of crap. If you are buying used, AVOID this place at all costs. They will sell you a piece of crap and not even bat an eye. You've been warned.