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Latest Mercury Dealer ReviewsOn 4/17/2014 11:42:10 AM Rbrantley wrote:
I was referred by a friend of mine and Steven Cruz made it happen, I was shopping around and couldn't get approved due to my credit but Steve got me approved on a new car, couldn't be more thankful, thank you I will be sending all my friends and family to see himOn 4/17/2014 10:59:35 AM ResistTheUrge wrote:
I took my car in for warranty work and got it back with a huge scratch. Had to fight very, very hard to get it taken care of. They will do a great job damaging your car and then try to placate you with a superficial fix. The service department was very nonchalant when they told me that I'd still see a scratch because all they were going to do was buff it and touch it up. Unacceptable for a scratch over a foot long that went through the paint and primer. Push for what you know is right. It took some arguing, but they will be fixing it properly in the body shop. As Brian the service manager so kindly told me three times on the phone (they will NEVER call you. You have to call them), "Since you bought you car here, we have to do it to make you happy." Well, I'm not happy and I won't be making the mistake of spending another dime at State College Ford.