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Latest Delaware Suzuki Dealer ReviewsOn 4/19/2014 9:20:00 AM Arvermolen wrote:
I got my 2006 jeep liberty for a good price, but it was all downhill from there. I've driven only 8000 miles in the 9 months that I've had it and in that period first I've had to bring it back for leaking oil and motoring rotors in two different instances. Both times it took a long time to get the car serviced.
Last month my car started to make grinding sounds when braking and after bringing it back again they indicated that my calipers had seized and I had a leaking power steering hose. The seizes calipers had led to my rotors being eaten completely.
The repair cost was $820 for $150 in parts (1 caliper and brake pads) and rest labor. I indicated that I was amazed with that there where issues again with parts that had had issues and have been repaired before, but they said that these parts can go any time. Even if I've only driven the car for 8000 miles.
I ended up saying that I would take the car somewhere else when they indicated that they felt the car was unsafe to drive. I took it somewhere else anyway and the car got fixed (with both calipers being replaced plus brake pads and rotors) for $430.
I will not go back to hertrich ever, and I won't recommend it to anyone else. And don't trust the positive reviews you read. They offer free oil changes if you give positive reviews after buying a vehicle so that's why it looks so good. Too bad there's a big difference sometimes in looking good vs being good...On 8/26/2013 1:21:51 PM MelodyK wrote:
I had a really positive buying experience with Hertrich Capitol. My sales rep, Christine, was very friendly and welcoming. I told them upfront what I was looking for and she presented me with cars that fit my requirements. She did not try to push anything on me that wouldn't work. Eric and Matt worked with the bank to get my payments where I needed them. They gave me a tour of the service department so I know where to come in the future for maintenance. It is a nice facility and everyone was very friendly and knowledgeable. I would definitely return for future purchases.