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Hertrich's Capitol Lincoln Mercury Mazda Suzuki
1127 S DuPont Hwy
Dover, DE 19901
(888) 409-6497
Hertrich's Capitol Lincoln Mercury Mazda Suzuki Reviews


Latest Delaware Suzuki Dealer Reviews

Hertrich's Capitol Lincoln Mercury Mazda Suzuki - Dover, DE

On 5/21/2016 9:20:39 AM Bella_2188@ymail.com wrote:
I've purchased two vehicles from this dealer in the last 5 years. The first vehicle I purchased and the customer service then, was awesome. I purchased my second vehicle and decided I don't like it. I've went back to this dealership twice to give them a chance to get me into something else that is more my style and budget.
After several attempts, I've given up. This dealer is all about making a sale versus trying to work with a customer and provide excellent service. I work in sales and I've never treated any customer with less than they deserve. Worst dealership in DE!


Hertrich's Capitol Lincoln Mercury Mazda Suzuki - Dover, DE

On 4/19/2014 9:20:00 AM Arvermolen wrote:
I got my 2006 jeep liberty for a good price, but it was all downhill from there. I've driven only 8000 miles in the 9 months that I've had it and in that period first I've had to bring it back for leaking oil and motoring rotors in two different instances. Both times it took a long time to get the car serviced.

Last month my car started to make grinding sounds when braking and after bringing it back again they indicated that my calipers had seized and I had a leaking power steering hose. The seizes calipers had led to my rotors being eaten completely.

The repair cost was $820 for $150 in parts (1 caliper and brake pads) and rest labor. I indicated that I was amazed with that there where issues again with parts that had had issues and have been repaired before, but they said that these parts can go any time. Even if I've only driven the car for 8000 miles.

I ended up saying that I would take the car somewhere else when they indicated that they felt the car was unsafe to drive. I took it somewhere else anyway and the car got fixed (with both calipers being replaced plus brake pads and rotors) for $430.

I will not go back to hertrich ever, and I won't recommend it to anyone else. And don't trust the positive reviews you read. They offer free oil changes if you give positive reviews after buying a vehicle so that's why it looks so good. Too bad there's a big difference sometimes in looking good vs being good...