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Latest Toyota Dealer ReviewsOn 11/28/2014 10:40:09 AM Holly86 wrote:
The first time I took my car here should have been my last. The first time they were in there move transition so I made my appointment at one location and they didn't tell me they were moving. So I drive to the normal location only to realize they have moved without telling me. I had regular maintenance done on my car. They customer service was so bad I stood at the front desk while they chatted for 15 minutes while they ignored me. Then they directed me to my car which I ended up spending 20 min searching for as they sent me to the wrong area. I also got disconnected from their phone service 4 times that day. They tried to rectify this witha free detail for my car which was a very nice gesture. So on Sunday night I dropped my car off as they needed it the whole day as I was havin scheduled maintenance, 2 recalls and the detail done. On Monday I get a message at 7:20am telling me they have no idea what to do with my car or what I want done. I call them they tell me they know what needs to be done and don't know why Veronica called me. I call back at 1:00 to see when my car will be ready for pick up and ask how the service went and if they found anything wrong. I am told the service went great and nothing was found and that my advisor will call me back when she is off lunch. I call again at 3:30 as no one has called me my advisor tells me the car should be ready for 5:00. When I pick up my car they tell me there is no charge and I realize they never did the scheduled maintenance. No one can explain why and I just wasted an entire day with my car in the shop so they can clean it. I am pretty mad to say the least. To add insult to injury the front desk girls called someone for me to talk to about what went wrong. The person I spoke to was apathetic and said there was nothin she could do the service was deleted off my file and I could leave it for another day if I want. No apology or anything. I have since emailed and called Doris the service manager twice. She is always on lunch and I always leave a message and she never calls me back. I forgot to mention we just got 25cm of snow and they forgot to put my snow brush back in my car! Never go here there is no customer service.On 11/28/2014 10:22:14 AM shonte.matthews wrote:
My experience with Ray Berry was the best I have ever experienced in all my car buying times.
I will definitely go back and or recommend Seegar Toyota in the future.
However, the finance manager was not as nice to us and in fact, my fiancee and I thought he treated us very rudely and appeared to be agitated as we discussed the details with our bank. But, our salesman Ray Berry assured us that we were important customers and would get treated as such.
Thank you Ray.