I left my car at Schaumburg Audi for 5k service on Saturday. I was supposed to pick it up the same day, but they leave me a VM 5 minutes before closing time telling me to come pick it up. WTF.
So today comes and I get a call from the service guy, Ted. So before he starts talking, I tell him that I'd be happy to pick the car up after work. He proceeds to tell me that I can't. I go wtf?! and he, without any hint of apology whatsoever, tells me that the wheels (Hartmann 19" RS4 reps) have been stolen off of my car. I was in shock. This is one one of the better/bigger Audi dealers in Chicago/NW Suburb area... mind you. I ask him if they had the video rolling. Ted tells me that it wasn't working at the time. How the F does a car dealership have a non-functioning video camera over a weekend? I thought "BS!" but went with it. I ask him if the car is sitting on bricks and he tells me it's sitting on jacks and that there is no other damage at all beside the wheels missing. I say bullshit, but went along with it again. He said he's got a police report in (which I don't know if it is true, but i'm sure my insurance people will get that taken care of).
This whole thing smells foul with inside job. First of all, the wheels are just RS4 reps that look like 20 other sets of wheels on other cars.. Second, non-functioning camera? Third, thieves don't go on a dealer car lot and steal shit unless they want to get caught on the security camera. It's got to be one of the employees that saw my car.
The biggest thing that pisses me off is the attitude of Ted. He sounded annoyed rather than apologetic.
I have the claim initiated with Allstate and I told them this sounds fishy and wanted it investigated thoroughly. And they better pay my 500 dollar deductible. The wheels can be replaced easily but I hate the fact that I might need to go back to this shitty dealership for service.
I want these incompetent/shady dealership pay to the fullest extent. (i'm not looking to make bucks from this incident. I just want them to be exposed for their fuck up) Not just replace my wheels. What should I do?
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