GM, Ford brands beat Honda and Toyota in customer satisfaction

Univeristy of Michigan, 'nuff said

— 1970toyotamarc (View Profile)

Posted on 8/14/2007 4:30:38 PM | reply to this comment | Votes: 3   

I'm sure the University of Consumer Reports would skew the results thier way too

— toolatetorace (View Profile)

Posted on 8/14/2007 9:54:09 PM | reply to this comment | Votes: 1   

"While Toyota’s Lexus brand scored the highest, with 87 out of a possible 100 points, Asian auto makers struggled to maintain quality and satisfaction."

Load...

Aim...

FIRE!

— Will_ (View Profile)

Posted on 8/14/2007 4:50:33 PM | reply to this comment | Votes: 3   

those margins of difference are even smaller than JD powers dependability rankings. as with dependability, customers satisfaction is tremendously good across many brands.

on a related note, it's not surprising that toyota is struggling to maintain its lead. high growth rates make it extremely difficult to maintain quality.

— enthusiastx11 (View Profile)

Posted on 8/14/2007 6:10:21 PM | reply to this comment | Votes: 3   

This is because we're finally starting to realize that American brands are falling behind. I think some of these are the blind leading the blind here. So blindly in love with American stuff that its just idiocracy.

— TehShibbs (View Profile)

Posted on 8/14/2007 6:32:38 PM | reply to this comment | Votes: -3   

I was at their campus last month. I thought I accidentally pulled into the rental return lot there were so many Chevys and Fords.

— CBR2200 (View Profile)

Posted on 8/14/2007 6:35:10 PM | reply to this comment | Votes: 3   

Not to argue BMW's #2 spot, but this study was done by the state University of Michigan. Isn't the big three the largest (or very close to) employer in the state?
N'uff said!

— bimmermike2 (View Profile)

Posted on 8/14/2007 7:15:37 PM | reply to this comment | Votes: 2   

If this study was done anywhere outside of Michigan, it would be totally opposite...and besides this just shows that University of Michigan still believe in Santa Claus and the tooth fairy. I am just curious as to how they structured the survey...probably domestically bias of coarse.

— BigShow50 (View Profile)

Posted on 8/14/2007 7:45:03 PM | reply to this comment | Votes: 1   

GM and Ford also beat both Toyota and Honda last year as "The King of Recall for 2006". Do a search on this website and you see and look like Ford is going to on that list again this years. Recently, I belief last week or so, didn't Ford recall 3.7 million vechicle because cruise or something can cause a fire in their cars.

When GM and Ford beat both Toyota and Honda on J.D. Power Associate than we talk.

— Lexus (View Profile)

Posted on 8/14/2007 8:04:09 PM | reply to this comment | Votes: -1   

Being that The University of Michigan’s National Quality Research Center is an institution of higher learning I would be very surprised if there was a bias in this study due to their location. The MSNBC artcile stated that they surveyed more than 11,000 consumers. And again, being that it's a National research center dedicated to Quality research I would bet they used a representative sample of the entire U.S.

Is it so hard to believe that US automakers could be improving? I think the bias lies inthose who visit this website. Deutschland anyone?

— tcatnat (View Profile)

Posted on 8/14/2007 9:32:11 PM | reply to this comment | Votes: 0   

Damn, talk about biased opinions! yea right.

— gem069 (View Profile)

Posted on 8/14/2007 10:46:43 PM | reply to this comment | Votes: 0   

So, are you saying the Asian car honeymoon is coming to an end?

— Shredmo (View Profile)

Posted on 8/15/2007 11:24:46 AM | reply to this comment | Votes: 0   

You own a Tundra, correct? Based on your post, I am guessing you are not asian.

— Shredmo (View Profile)

Posted on 8/15/2007 2:02:29 PM | reply to this comment | Votes: 0   

as Will said in post #5, though the American brands improved...theys till lost out to Lexus and Honda.

talk about a misleading headline...nice try Big3 and Univ of Mich!!!

— r15mohd (View Profile)

Posted on 8/15/2007 11:58:10 AM | reply to this comment | Votes: 4   

lol, now this got to be the joke of the week!
the big "3" and customer satisfaction!! lool

— Designer1 (View Profile)

Posted on 8/15/2007 6:34:42 PM | reply to this comment | Votes: 2   

ricemaster-- is "The University of Ricers" also known as "Gohan University?" ;)

— XYZZ (View Profile)

Posted on 8/16/2007 3:23:01 AM | reply to this comment | Votes: 1   

I'd be happy too if I got 6,000 dollars cash back and 0% APR

— adamsaf723 (View Profile)

Posted on 8/16/2007 9:15:40 AM | reply to this comment | Votes: 1   

I'd be happy too if I got 6,000 dollars cash back and 0% APR

— adamsaf723 (View Profile)

Posted on 8/16/2007 9:15:55 AM | reply to this comment | Votes: 1