GM dealers tamper with customer satisfaction surveys

omarrana submitted on 09/10/2007 Official AutoSpies Timestamp: 10:03 AM
from: www.egmcartech.com

Tags: GM

GM is tossing the results of recent customer satisfaction surveys after dealers admitted to lie about their responses. The outcome could cost some dealerships their quarterly bonuses.

Customers who get surveyed include new buyers or those who submit factory warranty claims. By meeting sales records and scoring high on dealership surveys, dealers get quarterly cash incentives that can hit six figures.

GM says it... Read Article

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PureBMW - 9/10/2007 11:28:59 AM

+1 Boost

big surprise! All dealers pressure customers to give them high marks. I remember an Infiniti dealer saying we will give you a tank of free gas if you bring back the survey to us with a perfect score.

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omarrana - 9/10/2007 11:57:36 AM

+1 Boost

did u get a tank of free gas?

Spectator - 9/10/2007 2:08:39 PM

+3 Boost

Good!

I hope GM hold's their feet to the fire. Dealerships are a major part of what wrong with the automotive world...the US in particular. Between greedy executives, and sleezy dealerships...it's a wonder how the domestics have survived this long.

I long for the day when I can go to a factory show room (in place of a car dealership) and see a sticker price that isn't jacked up a couple grand (especially on new releases) nor be pressured into a car that I don't want, just because "we don't have that specific model on the lot but we can order you one in 4 to 6 weeks for a small premium."

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Rupert - 9/10/2007 6:09:14 PMView My AgentSpace

+1 Boost

I feel sorry for Americans - they have been told for a bout 50 years that anything to the left of the Republicans = communist hippie liberal b******d.

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toolatetorace - 9/10/2007 11:47:40 PM

+1 Boost

and you are from what country????/

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dodgedart - 9/11/2007 2:14:14 AM

+1 Boost

I miss my 66 Chevy pickup. The dealer is still there.

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	omarrana I hooked up my accelerator to my brake lights. I hit the gas, people behind me stop, and I'm gone.
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