Customer Service, this is Elon, please hold.
Looks like she's experiencing a common issue:
On Tesla owner forums, some owners have reported similar issues with their screens over the years, usually around a software upgrade.
Advice ranged from rebooting (which the singer apparently has already tried, naturally) to a dreaded “time for service.”
One Tesla owner has described what worked for him in a similar situation: Drive his Model S without the main display screen because there is still the driver display, which is “much more stable than the main display.” That owner still had to talk with a technician to get his problem resolved, however.
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