Charlie has a 2003 Acura TL that came equipped with OnStar. Usually he renews for 2 years at a time, but this time something was wrong. OnStar wouldn't let him renew because his Acura had an analog OnStar system, and due to a FCC ruling, the wireless carriers that provide service to OnStar will no longer be required to maintain analog networks.
We found this a little hard to believe, so we called OnStar, asking them to confirm that Charlie's 2003 Acura could not be upgraded, or a new unit installed. After all, a 2003 Acura isn't exactly an old car. OnStar's CSR confirmed that Acura owners could not install a new unit, because Acura has decided not to participate in the upgrade program—choosing instead to push their own AcuraLink unit. So, can Charlie get an AcuraLink installed? Nope. Not according to Acura. In effect, Charlie is stuck with an useless unit, which is not only annoying, but will effect the resale value of the car. Shame on Acura for not standing by the products they install in their vehicles.
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