28 Votes

Lexus Dealerships Rated #1:Survey

david999 submitted on 2/20/2009 Official Bell & Ross Timestamp: 5:49:05 PM

40 user comments | Category: Misc News | Source: | SOURCE: www.cnn.com

The comprehensive survey, the 2008 Automotive eShopper Experience Study, compiled data based on Cobalt's online inquires to dealerships representing thirty brands.

The study ranked the brands, based on responsiveness, follow-through and 13 quality measures.

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The Truth Hurts!
— david999 (View Profile)

User Comments

I can see the comments now... "They're still Toyotas..." "No driving dynamics" blah blah blah... when you are winning this many awards, there is a reason... Just saying.
— adamsaf723 (View Profile)

Posted on 2/21/2009 2:21:39 AM | reply to this comment | Votes: 0

Service is much better in Japan.

"At Lexus showrooms, sales consultants lean five to 10 degrees forward and assume a warrior's 'waiting position' when a customer is looking at a car. When serving customers coffee or tea, employees must kneel on the floor with both feet together and both knees on the ground. The coffee cup must never make a noise when it is placed on the table."

http://www.autospies.com/news/Why-Is-Lexus-Banking-on-Ceremony-Rather-Than-Substance-To-Sell-Cars-in-Japan-17466/

Well it's tlue...

— TurboSpyder (View Profile)

Posted on 2/21/2009 1:11:08 PM | | Votes: 0

Now is the perfect time to force other dealers from other makes to give everyone Lexus like service. For the first time the consumer has the upper hand on the auto industry. If they want to survive this mess, kiss our arses with great prices and great services.
— Badgewhore (View Profile)

Posted on 2/21/2009 2:35:53 AM | reply to this comment | Votes: 4

The loser who deboosted me must be a slacker working for the auto industries. But not for long.
— Badgewhore (View Profile)

Posted on 2/22/2009 4:26:15 AM | | Votes: 2

the consumer would have the upper hand if the consumer still had money to spend. low sales aren't due to one showroom offering free coffee while the other offers a wedgie. if things were that simple, the industry would probably have made appropriate corrections by now.
— 1995e34 (View Profile)

Posted on 2/22/2009 6:21:13 PM | | Votes: 2

Subjective consumer responses as usual. Surveys can be interpreted one way or the other.
— Willis (View Profile)

Posted on 2/21/2009 8:29:44 AM | reply to this comment | Votes: -2

BMW all the way!!! You are delusional. BMWs are the best, always!!!!
— BMWGino (View Profile)

Posted on 2/21/2009 9:30:32 AM | reply to this comment | Votes: -16

I am glad many Lexus owners are spending wonderful time in Lexus dealers, but I rather not spend too much time in any dealers though. I guess Lexus fan boys and girls like over paying for the car and living in the service area?
— 2001W210 (View Profile)

Posted on 2/21/2009 8:41:27 AM | reply to this comment | Votes: -5

Give it up LBQ, you go away!
— BMWGino (View Profile)

Posted on 2/21/2009 9:32:07 AM | reply to this comment | Votes: -7

Hey baby, you know you want me... [insert 70s porn music]
— BMWGino (View Profile)

Posted on 2/21/2009 9:38:26 AM | reply to this comment | Votes: -7

That's no way for a young lady to talk LBQ.
— Milton (View Profile)

Posted on 2/21/2009 10:41:01 AM | reply to this comment | Votes: -5

and they offer FREE Depends undergarments in all the bathrooms!
— enthusiastx11 (View Profile)

Posted on 2/21/2009 10:43:09 AM | reply to this comment | Votes: -5

There is no way I would agree with this survey. I have owned 7 Lexus since 1991 and the customer service at dealerships has significantly decreased. The sales people and service department are just to arrogant
— indifferent (View Profile)

Posted on 2/21/2009 11:11:54 AM | reply to this comment | Votes: 1

As more old people keep going back to buy Lexus, they will become more arrogant. It's not even full blown prestigious brand but their big head gotten bigger as the price went up.
— 2001W210 (View Profile)

Posted on 2/21/2009 11:57:45 AM | | Votes: -2

Maybe your the as*hole.
— autopro (View Profile)

Posted on 2/21/2009 7:41:19 PM | | Votes: 3

I couldn't care less if my dealer offered me milk and cookies. I want to spend as little time as possible in the showroom. I want a good deal and I want to buy in the express lane. It's harder to do that at a dealership that tries to over-do-it in the "treat you nice" category. Too much time wasted with fetching my milk and cookies, cordial introductions to "people who will be assisting me" and so on.

— Threepoint1415926 (View Profile)

Posted on 2/21/2009 12:06:02 PM | reply to this comment | Votes: -1

Or how about you read my post?!? Yes, I want to spend as little time as possible in the SHOWROOM. Apparently you enjoy dealing with salesman who dont know their product and want to explain to you why they "must" charge you those nickles and dimes. I bet one of those fees is for that cookie you're eating now...

I dont, nor did I say I condone ignorance by the part of the shopper. Simply that the showroom isn't the place to inform yourself and a dealer is not the best person to ask questions. Most of them are ill informed and still take a note right out of the sleezy salesman book.

I do my research ahead of time. I decide on what price is fair before ever stepping into a dealers nest. They dont want to pay my price? Fine, I guarantee someone else will with a phone call. I can buy my car from any dealer in the country, they're all willing to ship these days.

Get it? Or are yous still waiting for your cookies?

— Threepoint1415926 (View Profile)

Posted on 2/23/2009 8:02:51 PM | | Votes: 1

Insignificant! The important question is how they treat the car and lexus needs help in this category since their quality is has gone done hill since th 90's.
— kpaxx (View Profile)

Posted on 2/21/2009 1:44:04 PM | reply to this comment | Votes: -6

Here is a hint google rx300 and sludge! Wake up to reality Kaner!
— kpaxx (View Profile)

Posted on 2/21/2009 6:14:44 PM | | Votes: -6

lexus never had the great quality, they had great dependability. there is a HUGE difference. i think lexus' quality has improved significantly. the interiors don't scream "CAMRYYYY!!!" as much any more.

quality vs dependability is similar to the comparison of accuracy vs precision. here, i'm too lazy to elaborate:

http://en.wikipedia.org/wiki/Accuracy_and_precision
— 1995e34 (View Profile)

Posted on 2/22/2009 6:31:00 PM | | Votes: -1

They have to do something to make up for their lame cars.

I'd take a crappy dealership experience and a great car, over a great dealerhip experience and a boring lame car.
— LexSucks (View Profile)

Posted on 2/22/2009 10:30:04 AM | reply to this comment | Votes: 0

Wow, Chevy's #2.

Lexus knows anyone walking into their dealership has money, so they have to kiss their ass.

BMW knows the losers who get dropped off by their parents are just looking for the cheapest lease possible, so of course they'll treat them like their cars, garbage.
— huu76 (View Profile)

Posted on 2/22/2009 6:02:18 PM | reply to this comment | Votes: 1

i guess they have to be best at something.
— 1995e34 (View Profile)

Posted on 2/22/2009 6:32:09 PM | reply to this comment | Votes: 0

No surprises here... one of the reasons why they're #1 luxury brand in America,

and on the other end of the spectrum we have ... BringMoreWorry!
— sector (View Profile)

Posted on 2/22/2009 10:11:50 PM | reply to this comment | Votes: 5

At least they excel at SOMETHING....if not style, substance, or driving dynamics.
— Auto_expert (View Profile)

Posted on 2/23/2009 12:45:58 PM | reply to this comment | Votes: 1

....and I'm they told they will get you from point A to point B the most reliably as well. Incredible!

....not to mention, I hear they parallel park themselves, so the faint of heart don't have to bother themselves by putting their hands on the steering wheel to accomplish this daunting and laborious task.
— Auto_expert (View Profile)

Posted on 2/23/2009 12:51:53 PM | reply to this comment | Votes: 1

Lexsucks you are such a looser that absolutely has no class.
— lexworld (View Profile)

Posted on 2/23/2009 1:31:00 PM | reply to this comment | Votes: -1

At least I'm not a Lexus Fanboy. If I were I'd be embarrased.
— LexSucks (View Profile)

Posted on 2/23/2009 5:14:37 PM | | Votes: 2

Probably jealous because he can't afford to buy one, only able to lease some loser sedan and pretend he knows all about magic feel and driving dynamics. Then again, probably be able to spot that blue and white propellor 3 time zones away.
— huu76 (View Profile)

Posted on 2/23/2009 9:57:59 PM | reply to this comment | Votes: 1

Lexus dealerships are amongst the best in North America. It's comparable to Mercedes and other top notch brands.
— Agent63 (View Profile)

Posted on 2/24/2009 12:30:18 AM | reply to this comment | Votes: 1

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Lexus Dealerships Rated #1:Survey

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