Customer Service Index Ranking for the US market from about 79,500 surveys of ownership after 3-5 years.
(Based on a 1,000-point scale, where a high score is better)
Lexus 912
Buick 911
Cadillac 909
Jaguar 908
Lincoln 906
Mercury 905
Saturn 904
Pontiac 903
Audi 890
MINI 890
Volvo 890
Acura 889
Chevrolet 887
Infiniti 887
Porsche 887
BMW 884
Honda 883
HUMMER 882
Saab 880
GMC 879
IndustryAverage 873
Mercedes-Benz 872
Hyundai 869
Chrysler 867
Ford 866
Dodge 862
Toyota 861
Subaru 858
Jeep 851
Nissan 849
Mitsubishi 848
Kia 843
Mazda 843
LandRover 840
Suzuki 823
Volkswagen 810
Isuzu 781
Source: JD Powers and Automotive News
Comments
(a.) GM's doing something right, its brands are above average. It has 5 out of the top 8. While other big selling brands such as Toyota, Nissan,
(b.) DCX does miserably. Mercedes is, of course, below average as the 3-5 year time frame covers some of Mercedes' worst reliability problems. However Chrysler, Dodge and Jeep are all also below average.
(c.) Land Rover, which includes Range Rover and is managed by Ford, does dreadfully again. However other British brands Mini [run by BMW] and Jaguar [run by Ford] do rather well.