Lexus has topped the influential JD Power UK customer satisfaction survey for the seventh year running.
It scored highest in three of the four categories - vehicle quality/reliability, service satisfaction and vehicle appeal, but not cost of ownership - and received 862 points out of a possible 1,000, giving it a clear lead over next-placed Honda and Skoda (both 845). Next up in the league table were Lexus's parent company Toyota (832), followed by Daihatsu (824), Jaguar (816), Audi and Mazda (both 812), Mini (811) and Volvo (809).
The bottom 10 were Chrysler (748), Smart (750), Alfa Romeo (754), Fiat (756), Peugeot (762), Chevrolet (765), Saab (766), Vauxhall (769), Mitsubishi (773) and Suzuki (774).
Lexus and Toyota also took top honours in the individual model table, with the IS saloon and Toyota Prius sharing first place. The Lexus RX SUV came in fourth.
This year's study covered cars registered between September 2005 and August 2006, with thousands of owners taking part. Honda also did well in the survey, as did Skoda, second-placed overall and with its Octavia and Fabia fifth and seventh, respectively, in the individual model rankings.
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